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Whiteboard Friday - Crawling & Indexing
3 Jul 2009 at 1:14am

Posted by great scott!

Crawling and Indexing. Without them you can't rank. If you can't rank, you can't get search traffic. If you can't get search traffic, your online marketing efforts are going to suffer; and in our industry that is a colossal FAIL. This seems like simple stuff we all take for granted, but it's critically important to understand what you must do--and avoid--to make sure your site is regularly crawled and then maintained in the primary index of each of the major engines. Even if you think you know it all, take a few minutes to watch this week's Whiteboard Friday...you may just realize you've been ignoring some critical ranking factors.

SEOmoz Whiteboard Friday - Crawling & Indexing from Scott Willoughby on Vimeo.

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A Dozen Don'ts for SEOs
1 Jul 2009 at 6:48pm

Posted by randfish

I'm not always a fan of Guy Kawasaki's work, but really enjoyed his post on the OPEN Forum - A Dozen Don'ts for Entrepreneurs. I thought I'd take a stab at replicating it with some of my biggest warnings for those in our field.

For the list below, the word "clients" is interchangeable with "marketing manager" or "executive team" for in-house SEOs.

Don't Create False Expectations Clients are just like everyone else - when you exceed their expectations, they love you. When you disappoint, they're angry. Make it easy for yourself and don't oversell. If anything, undersell your abilities to do great things and let them be surprised. It's a hard thing to do, particularly in a competitive bidding environment, but humility and hard work often shine through in presentations and good clients will see that and honor it. _ Don't Ignore Analytics Website analytics, both visitor traffic and third party metrics, are important parts of SEO. When things are going well, even if best practices aren't being followed, it can be wise to match up data and trends to see what's made a real difference. Don't undertake an SEO project unless you have at least the essential data points (this also comes in handy once changes have been implemented and your work starts to have an impact). _ Don't Always Take Your Client at Their Word If you talk to lots of clients, you'll find that none of them have ever spammed the engines, bought a link, accidentally cloaked for Googlebot or hidden text, yet the statististics tell another story. Never assume your clients are being dishonest, but always watch out for activities they might not be aware of (or might not have realized were problematic). This goes beyond just white and black hat - we had a client who thought they had a couple dozen active domains; turns out they had nearly a hundred - canonicalization alone has been a big project and a big return. _ Don't Get Into Projects with People You Don't Like If ever you get a "funny feeling" about a client, move on if you can possibly afford it. Some people just don't click together, and when interpersonal relationships aren't working, projects have a way of not working out, either. It's always better to get out before something's signed than after. _ Don't Give an Unqualified Answer Unless You're Extremely Certain You're Right If you've been reading SEOmoz lately or hearing me speak at conferences, you'll notice that my advice comes with a lot more caveats than it used to. It's been a tough lesson, but there's very rarely a "this is ALWAYS better than that" in the field of SEO. Exceptions abound, so cage your language accordingly. _ Don't Confuse SEO & Sales If your client comes to you wanting to drive sales with SEO, make sure they're keenly aware of the multiple responsiblities inherent in such a request. Yes - SEO can drive lots of high quality, targeted traffic at the perfect moment for capturing the sale. But NO - SEO cannot convert that visit into dollars. If the website sucks at turning visitors into leads, do the right thing and recommend CRO (Conversion Rate Optimization) before they dive into SEO. _ Don't Rest on Your Laurels If you're not paying attention in the SEO world, even for just a few weeks, you can miss massive changes. Look at June! We've had a reversal of position on nofollow and Javascript links from Google, a new engine/algorithm/brand from Microsoft, adoption of rich text formatting in the SERPs, evidence that header tags may not be as valuable as we thought and data suggesting that alt attributes are highly correlated with good rankings. Stay ahead of the curve and devote some resources to industry news - you owe it to your clients and yourselves. _ Don't Undervalue Your Work SEO is hard work. For every consulting hour, there's days of research, testing, reading, surfing and experimenting. Don't undersell your services or accept that what you do doesn't provide tremendous value. If you're being undervalued now, consider how terrificly trackable SEO really is and show them the data. It's almost always on your side. _ Don't Believe Everything You Read Yes, even here at SEOmoz! We certainly try our best to provide high quality, accurate information, as do many other great sites on SEO, but no one is right 100% of the time, and, more importantly, not every piece of advice is applicable for every business or every situation. _ Don't Underestimate Dev Contributions I was recently asked "what's the biggest roadblock to SEO," and didn't need to think for 10 seconds before quoting Mr. Ballmer's infamous adage "Developers! Developers! Developers!" If you get bandwidth cycles for SEO projects, use them wisely. If the developers have made critical SEO errors, don't be quick to criticize - you'll make enemies, and, oftentimes, be guilty of hypocrisy. Stay humble, prioritize the big pieces and make sure you have the resources before you commit to improving traffic. _ Don't Overstate Your Influence or Abilities Just because you have the ear of some important minds at Google/Yahoo!/Facebook/etc. doesn't mean you can influence change within these large organizations. I've heard a lot of stories from companies that worked with SEOs of how they promised to get their penalty lifted or special treatment from an engine because they got a response to an email they sent to a search engineer. Perhaps an even better rule is - don't promise something you can't personally control and deliver. _ Don't Get Overconfident and Dismiss Other Marketing Channels OK, yes - SEO rocks. But don't forget how valuable other marketing activities like email, PPC, CRO, affiliate programs, even display advertising can be for the right scenario. Once you've found the SEO hammer, it's easy to see every problem as a nail - I've certainly been guilty of it. If you can resist, think holistically and provide the best answer from a strategic (rather than tactical) level, you'll become even better and more valuable to your clients.

Your turn - any "don'ts" you'd recommend to fellow SEOs?

p.s. If you haven't read the whole Malcolm Gladwell vs. Chris Anderson with Seth Godin weighing in thing, it's pretty worthwhile :-)

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Using Small Websites to Create a Bigger Impact
1 Jul 2009 at 12:35am

Posted by RobOusbey

We all like links from big sites right? Whether it's in an editorial article, a guest post, etc, it's great for sending some strength and trust to your site. However, the drawback of links from big sites, is that you might find it's on a small page. The newly published page will take some time to get indexed, much of it's strength (certainly initially) is likely to come from internal links, and it's unlikely to have a great crawl rate. The front pages of sites, on the other hand, tend to have a much greater diversity of domains pointing to them and a good crawl rate. Furthermore, Google is likely to look with suspicion at an old article that suddenly gains a new link, compared to site front pages which have new links added to them more often, and legitimately. So, this suggests that a link from the front page of a small site may be better than a link from an inner page on a large site. If this diagram makes sense, you probably don't need to read the rest of the post. As an example, I dived into the Lifehacker archives, and found their coverage of a handy looking tool, Programmer's Notepad 2. Let's imagine that the site owner had done the work to contact Lifehacker, foster a relationship and ultimately get them to post coverage of the app. You can now see their link on this page: lifehacker.com/5105267/programmers-notepad-2-helps-you-code-wrangle (mozRank: 0*, mozTrust: 2.5) (* N.B.: this page is fairly old, and has been rated by Linkscape - the mozRank is just very very low and rounds off to zero.) Of course, they've also been mentioned by smaller sites. I imagine that these sites either found out about them through the grapevine, but I like to think that the app's owners also fired off a few mass emails to programming / web dev websites to say "Check this out, we built it and I think you might like it." So check out some of the small sites that have linked to them from the front page:
Domain URL MozRank URL MozTrust
www.pappons.com 1.28 1.12
www.jasonbadams.net 1.78 2.36
links.tecwiz.de 2.08 1.39
dintiradan.ermarian.net 2.49 2.54
www.deleyna.com 2.33 3.24
freeware.startingiseasy.com 3.30 3.00
(Ordering the Linkscape report for the Programmer's Notepad 2 site, by "mozRank Passed to URL" suggests that Lifehacker.com first appears at around the 400th page in the list.) The downside of a link on the strong-front-page-of-a-less-strong-site is that it isn't going to be around forever, and may be removed at somepoint. However, the strength passed in the mean time, combined with the quick indexation of the links will be beneficial. This works particularly well when you can contact smallish sites in a very relevant niche. To find those sites, I currently recommend having a drill down in these directories: www.Blogged.com, dir.Blogflux.com, and also that you look for directories of sites in that niche. For instance, whilst trying to find some UK craft websites this week, I found that Craftyblogs.co.uk was very helpful. There are bound to be similar niche lists for almost anything you need to look for. In summary: when planning your linkbuilding strategy, don't forget that whilst links from strong domains can be useful, weaker domains can often pass more strength if you are linked to from the front (or other strong high level) page.

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A Checklist to Choose Which Internet Marketing Channel is Right for Your Busi...
30 Jun 2009 at 7:58pm

Posted by randfish

My good friend, Aaron Kahlow, posed an interesting question during the Online Marketing Summit yesterday afternoon in Portland, OR. Aaron asked:

If a client came to you with $1 million to invest in a single Internet marketing channel, which one would you choose?

Obviously, the question is a bit ridiculous (given that there's no additional detail provided), but it's designed to elicit an "off-the-cuff" response to a challenging scenario. The answer, of course, is "it depends" - and therein lies the rub. On what does it depend? Well... That's what I hope to answer with this blog post. My goal is not to solve the issue for an individual campaign, but from a very strategic level - asking questions like "where is the company today and where does it want to get to?" then applying those answers to the selection of marketing opportunities. Let's start by defining the macro-level channels themselves, then examine how we'd reach the right conclusions.

Internet Marketing Channels

Display Advertising The process of placing ads on third-party websites with the goal of creating branding awareness and/or generating traffic Examples: Banner ads, video ads, interactive ads, overlays, interstitials, etc. Email Marketing The process of collecting email addresses from potential leads and marketing to them via email messages Examples: Email newsletters, brand building emails, conversion-focused emails, etc. Pay-Per-Click Advertising (PPC)  The process of bidding for placement at search engines (major or niche) to earn visibility and traffic when relevant queries are performed Examples: Google Adwords, Yahoo! Search Marketing, Business.com Advertising, etc. Online Public Relations The process of generating media from primarily online outlets in order to earn branding and traffic Examples: PRNewswire, PRWeb, Internet media focused PR agency work, etc. Search Engine Optimization (SEO) The process of earning rankings in the "organic" results of the major search engines (Google, Yahoo!, Bing) Examples: Keyword research, on-page optimization, link building, etc. Affiliate Marketing The process of incentivizing other sites to push your product in exchange for a share of the revenue they drive Examples: Commission Junction, in-house affiliate programs, etc. Social Media Marketing (SMM)  The process of leveraging social media platforms (small and large) to earn visibility and traffic Examples: Facebook Group pages, Twitter marketing, pushing content on Digg, etc. Viral Content Campaigns The process of generating creative content that will help spread your branding/marketing message and earn traffic Examples: Linkbait production, viral videos, guerrilla marketing, etc. Conversion Rate Optimization (CRO)  The process of improving the path from landing to conversion to get more leads/signups/customers Examples: Split & multivariate testing, click-through-rate improvements, purchase-process simplification, etc.

Some of these may overlap - for example, viral content campaigns may simply be a means to an end of better search engine optimization - but as they can all be separate entities, engaged in for their own purposes, I've made them distinct.

Primary Variables to Use in the Selection Process

Although other factors should certainly play into the decision making, these three elements are excellent for narrowing down the options:

Company Goals - What are the top priorities for the business to achieve? Brand Awareness - the current marketplace doesn't have enough familiarity/comfort with your brand to visit, engage or purchase from you. Education - the market for your product/service needs to be created; potential customers don't yet realize the problem they need you to solve. Raw Traffic - your business is monetized with advertising and needs more traffic/page views. Sales - your business has clear market demand on the web that needs to be drawn to your site and converted into leads/sales Budget - How much do you have to spend on your marketing effort(s)? Very High: in excess of $1 million High: $100K - $1 million Moderate: $25K - $100K Low: $5K - $25K Tiny: <$5K Available Talent - What personnel with free bandwidth or trustworthy, outsourced vendors do you have available?  Strong Dev Resources - you have technology staff ready and able to make changes to your site to support marketing goals Strong Creative Resources - you have writers/artists/brainstormers poised for action Strong Search Resources - you have search marketing talent prepared for battle in the results Strong Social Resources - you have strong online networkers set to engage the Twit-Face-Digg-o-Sphere

General Tiers of ROI, Effort & Cost by Channel

These are based on my personal opinions (though, based on conversations, they appear to reflect the experiences of many web marketers and internal marketing departments). 

Tiers of Internet Marketing Channels

I suspect there will be lots of contention about these, particularly from marketers who specialize in non-tier 1 activities. I do think that over time, activities like social media marketing and viral may move to tier 1, but as yet, I believe that companies haven't seen the same consistency or trackability in ROI from these as Tier 1 channels. The eMarketer research I showed this weekend certainly suggests that these newer investments may have a chance to prove themselves fairly quickly.

Formulas for Choosing the Right Channel

Once again, I'm using my own opinions and experiences, but you can use this same format to help with your own decisions, even if the ordering is somewhat different:

Company Goals to Budget Priorities for Web Marketing

And of course, last, but not least, there's the strengths of your organization to consider. If you have amazing talent in these fields, that might sway you to lean more towards particular activities as shown below:

Strong Dev Resources - lean towards: CRO SEO Viral Content (particularly dev intensive stuff like tools, widgets, etc.) Strong Creative Resources - lean towards: Viral Content (particularly written/graphic content that can be produced in a standard CMS) Email (great copywriters write great emails) Display (great designers make great ads) Strong Search Marketing Resources - lean towards: SEO PPC Strong Social Resources - lean towards: Social Media Marketing Viral Content Online PR

That wraps up my brief, high level summation of this tough question, and hopefully it can help some marketers and marketing departments to find the right paths for their organizations/clients.

I'd, of course, love to hear your feedback and ideas as well.

p.s. OMS Seattle is tomorrow, and I'll be speaking there in the afternoon - hope to see some of you there!

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Tips from a recovering journalist: How to write effective press releases that...
29 Jun 2009 at 5:55am

Posted by MikeK@DanconiaMedia

It's been said here before: Press releases are much less powerful than they used to be for SEO purposes. While churning out news releases and submitting them to free sites may not do much, the medium can actually be more powerful than ever if used right. Convincing a single reporter or high-profile blogger to pick up your news is infinitely more beneficial than posting worthless releases all over the place and Digg'ing and StumbleUpon'ing them with your multiple accounts.

I have a somewhat unique perspective about news releases. Not too long ago, I worked full-time as a newspaper reporter, and my inbox was regularly inundated with press releases. Some of them caught my attention and were turned into lengthy stories. Others, however, failed to captivate me or my peers and, as a result, went nowhere.

Here are some tips on how to craft your releases in a way that increases the odds of them getting noticed by the media:

Get to the point. Make it clear from the get-go what your release is about. Don't try to be cute. I used to get releases all the time from PR people who buried the news or tried to get creative with their writing. Sometimes, I couldn't for the life of me figure out what some releases were even about. If you're looking for a creative outlet, press release writing is not the avenue. Try writing a short story.

At least pretend you're objective. Obviously, you have a vested interest in what you're writing about, but it's still important to craft your releases like down-the-middle news stories. Avoid unnecessary adjectives; most adjectives are unneeded. You don't want your release to read like an advertisement. Pick out the newsiest element and concentrate on that.

Speak English. I see releases all the time that are stuffed with industry jargon that most people do not understand. Don't assume that what you're writing about is a familiar subject for the people who'll read your release. Dumb it down. Assume your release will be read by the densest guy in the room.

Send it out manually. Instead of just dumping your releases into submission sites and hoping someone important notices, email it yourself to media outlets and bloggers you think might be interested in it. If you're publicizing a new product, send your release to newspapers in the company's area. If you can, find out which reporters cover the relevant beat and send it to them directly; that usually only takes a phone call.

Have good timing. If you're looking for coverage, sending your release out on Election Day or after hours on a Friday is goofy. Those are good times to release bad news you're obligated to report – any White House spokesman will tell you that – but it'll do you no good unless your story is wildly sensational. News outlets are typically more desperate for copy during the summer months and around holidays.

Act like a human. Interactivevoices' post about getting a link from CNN.com – the only PR10 news site – illustrated this perfectly. There's no harm in picking up the phone and calling reporters directly to see if they're interested in your story. For all you know, the only thing preventing your news from being published is an over-finicky spam filter.

Don't beg. When I was working as a reporter, I didn't realize why some sources were so hellbent on me including links in my stories. Now I know. If your link is relevant to the story, the reporter will probably include it. If not, you're still getting good publicity.

Of course, all of this will only help if you actually have something worthwhile to say. If you think there's nothing interesting to say about your enterprise, you're probably wrong. You just need to think long and hard to figure out what it is.

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My Startup Experience: VC, Entrepreneurship, Self-Analysis & The Road Ahead
27 Jun 2009 at 6:41pm

Posted by randfish

(Intro: This post continues a series of personal growth focused entries. It doesn't have much direct, applicable SEO value, so feel free to skip if that's what you're seeking)

I've learned more in the last 9 months than at any previous time in my life - about myself, about this company and about the worlds of venture capital, entrepreneurship and startups. And, in the spirit of transparency (one of our guiding principles and an ideal I haven't been maintaining as well as I could of late), I want to share, to talk about where SEOmoz is today and why we've decided to explore additional capital opportunities. In fact, I feel compelled - because even if only 100 people, or 10 or just 1 learn something here they can apply to themselves, it will be worthwhile.

Segments in this Post:

Brief History of SEOmoz How Outside Capital Helped Us SEOmoz's Growth 2007-2009 A Short Story that Led to a Decision What I've Learned About Myself My Top Advice for Other Entrepreneurs Got Questions? I'll Try to Answer

A Brief History

Let's start back in August of 2007. SEOmoz was tiny - 8 people growing a business out of a 1,000 sq. ft. office in Seattle's University District (man, do I miss that place) and two people who believed it was going to be much, much bigger - Kelly from Curious Office and Michelle from Ignition. It's only in retrospect that I can really appreciate their foresight, because when they invested $1.1 million in the company that November, I was an SEO geek who wanted to use that funding to solve an SEO problem. My dream was to better understand the web's link graph and how the engines could use that to rank sites & pages. I should have been thinking about the problems faced by those wanting to do SEO and how a scalable, technology solution could be used to help them - like what Vanessa Fox did when she built Webmaster Tools inside Google (more on that later).

Our first round of capital raising was very unique, and for that reason, may be less applicable than other advice on the topic. Nevertheless, I'll try to share that experience and the macro and micro-economic factors that impacted it.

VC Invested 2004-2009

Investment Data via NVCA Press Alert

You can see that not only was 2007 the most active year for venture capital investment, but that Q4 of 2007 was a particularly high spike. It's probably not surprising that SEOmoz took its funding in this type of environment - possibly the best time to raise money from an entrepreneur's perspective since 2000. Why? Because when deal flow is very high, terms tend to be more entrepreneur friendly. Ours certainly were.

It's uncommon (though not unheard of) for a firm like Ignition Partners, with over a billion dollars under management, to put so little capital into a company. Between Ignition & Curious, the amount raised was $1.1 million, less than half the size of their next smallest public investment (Crunchbase has a list here, though SEOmoz's funding amount is inaccurately reported as $1.25 million, and the participants inaccurately listed as 1 - and Ignition does do some smaller deals that aren't listed). Quantity wasn't the only outlier - our valuation, the terms themselves (things like vesting, board structure, preferences, etc.) were very good and the deal closed quickly. Today's funding environment could be a very different story. As you can see from the charts above, the floor fell out in the VC markets last October, and although May 2009 may have been a step forward, entrepreneurs who seek capital today shouldn't expect  seed or series A rounds to look the way they did in November of 2007.

SEOmoz was also helped in this deal by an important factor I think every startup should consider - WE DIDN'T NEED THE MONEY. We were already profitable and growing, already had a brand name in the industry and had attracted interest from multiple investors. I think that every entrepreneur who's considering startup-dom should think about establishing those goals before they go for institutional capital - a profitable, growing company with a product that's on the market and a brand name that's well known makes you:

A) Lower risk to investors B) Interesting to multiple parties and multiple kinds of investors (angels, VCs, private equity, etc.) C) More confident in every step of the process D) Able to walk away from a deal you don't like

This psychology is so powerful that I can't imagine doing it any other way. If I wanted to build a travel portal to take on Kayak.com, I'd start a great travel site (maybe even just a really interesting blog), build up some brand recognition, use advertising or low-cost premium features to drive revenue and only after those numbers made for a compelling story, approach investors. I'd use that same formula even for a capital intensive business - start with cool ideas, great writing and valuable resources, become a hub for your industry, show web traffic and positive interest, then go fundraise.

We started as a consulting business - in fact, SEOmoz is on a .org TLD because when I started the site, there wasn't even a business behind it (even the name "moz" comes from the ethos of open sharing pioneered by folks like DMOZ & the Mozilla foundation). Gillian and I were running a website design & development shop and learning SEO because our customers needed it and we had no other choice. Eventually SEOmoz got so big and popular as a blog that it made sense to conduct business under that name, and a few years later, we realized consulting wasn't the right way for us to scale this incredible community around us. Those decisions - made much more by accident than grand vision - gave us the credibility and the story that made investors excited.

And yeah, it didn't hurt that Q4 of 2007 was probably the best time to raise money in the last 8 years.

How Outside Capital Helped

Taking the outside investment proved to be an excellent decision, and, to be honest, even in today's market, I'd still consider raising money if I were in the same position again. Outside capital made me a better entrepreneur, focused our company more seriously on the things we needed to do and made us more accountable and metrics-driven. Some companies feel that pressure internally and can build those processes without external help. We needed that external pressure and it's been remarkable. I'll try to detail some of the big ways investment has helped us:

Metrics Requirements - Any outside investor will require reporting of specific data points about the business from financial, HR, marketing and development perspectives. You're probably doing this already inside your business, and we were as well, but experienced outside perspectives distill the list into the critical pieces, identify important missing criteria and work with you to help develop the raw numbers into actionable data. Accountability - A lot of CEOs and company leaders choose that job because it means they're in charge. And while that's certainly an enjoyable perk, bringing in outside investors makes you accountable again - not in the same way a typical boss does, but the responsibility and pressure to perform. In many small companies, very few people beyond the CEO and perhaps one or two others are fully aware of the company's performance or lack thereof - and when things go south (or simply don't go as well as predicted), no one's there holding your feet to the fire. If external pressure can help you excel (as it has with me), then funding provides a great benefit.  Board Meetings - Rarely in small companies does leadership take a regular hard look at their priorities, strategy and direction (Will & Duncan, you're the exception, not the rule). Board meetings provide that gut-level check on every facet of the business, and let you step back to see the forest for the trees. They're not necessarily fun, but they will make you a better entrepreneur (and if they don't, it means you've likely chosen the wrong board members). Thinking Long Term - Running a business is incredibly hard, and startups, doubly so. With so much time and energy devoted to turning the flywheel, it's easy to miss an opportunity or ignore a fundamental problem that's outside the scope of the day-to-day. Professional investment means you've got a partner watching out for precisely that issue. Adding Experience to the Team - Every new person we add to SEOmoz, that's the biggest team I've ever led. Every dollar of revenue that comes in is the most money I've ever managed. With outside investors, they've seen and been through much bigger and can help guide you along the path - whether it's filled with potholes or littered with opportunities that just need to be scooped up. Networking Opportunties - VCs know a lot of very important people. From strategic operators at big companies to C-level executives at startups to government, charity and press, you'll rarely find a more connected group. This shouldn't be surprising, as networking is one of the biggest value-adds VCs advertise. The problem is that for most entrepreneurs, myself included, the need for these networks is few and far between, so it seems less valuable than it really is - once your company is in a position to either do big enterprise partnerships or be acquired, those connections can "make or break" the firm. Oh Yeah, the Money  - Did you know VCs also provide capital? Yep, it's true - and having dollars to spend when you're a creative entrepreneur with a great plan is pretty awesome.

There are probably a dozen more ways that venture capital investment has helped SEOmoz, and I'm certain that many of them will be immeasurable and possibly even invisible. All of this isn't to say that VC doesn't have it's downsides - there are a few, and it pays to be aware of them:

Funding is a Time Suck - I'm personally feeling this right now (as I'll explain later), and it's important to be aware of the opportunity cost of seeking investment. For most startups, the CEO and the executive team are essential to running day-to-day operations of the business. When you take time out to build slide decks for investors, meet with VCs, network amongst your contacts and field calls, it pulls time & energy away from the company. Control of Your Business is Diluted - VCs build company boards. In our scenario, the board is comprised of three voting members (Gillian, Michelle & myself) and one observer (Kelly). This structure means that company management and founders have the deciding vote in any contentious issue (only one has ever arisen on SEOmoz's board). In a future round, though, we expect that another 2 members would join the board - one individual from the investment firm and one independent member we all agree upon. Just to be clear, though - even in our scenario, there are certain types of votes which must pass with 100% of the board's approval (mostly things like sale of stock, funding, etc.). You Have a Boss - OK, it's not a typical boss and you don't report to them on a regular basis, but you do have someone who watches your metrics and performance closely and can replace you if/when that performance is unacceptable. One of the most significant powers the board holds at any VC-backed company is the ability to fire the CEO. You Have Fiduciary Obligations - Legal documents bind you to operate the company with its interests, not your own, at the heart of your decisions. This impacts quite a bit of the decisions you make at a company, particularly when you switch from something like a longtime, family-run business (such as ours). It's definitely good for the company (and good for your own internal discipline), but it can be painful at times. Your Exit Options are Limited - Retire, walk away, close up shop, sell for a low price because you don't want to go out for higher bids or you particularly like the buyer - these options (and many others like them) become challenging to impossible, once you take outside investment.

As you can tell from my opinions above and my previous advice to myself, I'm a big proponent in spite of these potential detractors.

2007-2009 Growth 

This company looks very different than it did just 2 years ago, and I've been lax in sharing the kinds of numbers and data about the business that was once a signature of my blogging (see 2006 and 2007 financials, for example). While there's a lot that I'm obligated not to share, I'm going to go right up to that line - not just because I think it will make this story more interesting, but because it's part of our guiding principles.

Full-Time Employees

SEOmoz Personnel Growth 2007-2009

It's tough to build this chart, because the number of full-time folks fluctuates even inside a single year, but I've done my best to approximate the annual averages.

PRO Members

SEOmoz PRO Membership Growth

PRO membership has really taken off in the last 6 months - and while we doubled membership from 2007-2008, we were able to do that in just the first 6 months in 2009.

Revenue

Revenue, Expenses & Margin 2007-2009

Sadly, while I can't share exact numbers, this chart does give an accurate concept of where we are. 2009 is shaping up to be a very exciting year. Although I also can't show margin numbers, I will say that from Nov. 2007 to Nov. 2008, SEOmoz burned capital (approx. 3/4 of the investment we took). Starting in Dec. 2008 and continuing each month through to June 2009, we've been profitable and rebuilt a respectable cash reserve (of course, if you ask Sarah, we still need to sweat every penny of it).

Visits to the SEOmoz.org Website 

 SEOmoz Website Traffic Growth

Traffic is growing nicely as well, though what this chart doesn't show is that 2009 has been virtually devoid of the types of "linkbait" that were a hallmark of the site in 2007 (and much of 2008). We've found that while those efforts can produce great traffic boosts and link growth, we need to focus on conversion rate optimization and the PRO membership product before we return to viral content generation.

A (Not-So) Short Story that Led to a Decision

Last October, just after we launched Linkscape, SEOmoz started fielding between 2-4 calls per month from venture capital firms seeking to place investment. These are exciting, flattering and fun calls to get, and in those initial conversations, the focus makes for an ego-padding chat. It's pretty easy to see why these investors were so interested - no, not because SEOmoz itself is all that awesome (they didn't even know much about us when they called) - it's because of the potential market for SEO:

Most Effective Online Marketing Tactic - eMarketer

Via eMarketer's Search Spending Swells Worldwide & Online Marketing Effectiveness

SEO is at or near the top for four different categories:

Where marketers get the most conversions Where they get the most branding impact Where they are planning to re-allocate budget Wherethey are planning to increase spend

VCs love this stuff, and they love it even more when the market as a whole appears to be big and growing:

Growth in SEM Spend 2005-2009 _ Data Source: SEMPO State of the Market Surveys

A predicted spend of just over $2 billion on SEO in 2009 suggests that SEO may finally be earning some respect, just as the growth in PPC spend slows its acceleration rate. Richard Zwicky's SEM analytics company, Enquisite, is an example of this market shift commanding respect. Enquisite's raised over $11 million in venture capital in the last few years (including a series B round of $8 million in February) . His favorite mantra is the disconnect I wrote about last october:

PPC: 88% of all SEM spend VS. SEO: 11% of all SEM spend

PPC: 10% of all search clicks VS. SEO: 90% of all search clicks

Markets don't stay this inefficient for long.

No wonder investors have jumped at opportunities like those Richard presented with Enquisite and others like Conductor ($10 million raised in April), Marin Software ($13 million raised in April), Optify ($2.75 million raised in Oct. '08) and Yield Software ($6 million raised in June '08). And no wonder they were calling up SEOmoz, hoping to learn more about us and see if there was an investment opportunity.

Despite these inquiries, our board meetings in October & November were very operational and tactical. We were at the tail end of turning around from cash flow negative to positive, and there were some high stress moments, capped off by a working "product" meeting in early December. At that roundtable, I presented some concepts for SEOmoz's future product direction and got shot down. And thank goodness I did.

The problem with entrepreneurs like me is that our creativity, emotional attachments to technology and love of product "coolness" can sometimes get in the way of making things that real people find really usable & useful. When that happens, it's even more essential to be surrounded by smart, secure people who feel up to the challenge of challenging you.

After the meeting ended, I spent a lot of time thinking strategically about where we needed to go. That thinking ended up in dozens of notepad pages, and I've shared a few below:

Rand's Scribblings

Rand Scribbles Some More

Even more scribbles from Rand

My goal was to get to the core of the "SEO Problem" with a software product, and luckily, I didn't have to go that road alone. Adam Feldstein, a longtime friend of mine, joined SEOmoz in January and we spent an entire week together in the mozplex's meeting room, diagramming a product evolution we've come to call "Turbomoz" internally (much as we did when Linkscape was called "Carhole").

Adam and I presented a walkthrough of our new plan in early April to a packed room, including the SEOmoz board and several internal folks. The feedback was terrific - they loved not only the product itself, but the simplicity, the design, the intuition behind it and the potential to reach a lot more of the market than just the intermediate-to-expert level SEOs that make up the majority of our members today. An early version of "Turbomoz" is set to release in late September.

A few weeks later, I headed to Boston, where I got to spend a lot of time with a great friend and mentor, Dharmesh Shah, the founder of Hubspot and blogger at OnStartups. Dharmesh and I talked a lot about our two companies - how they're growing, what the economic downturn has impacted, where we see opportunities and what makes a startup successful. It was a tremendous learning experience, and something I can't recommend enough to others. If you're currently running a business and can find someone with a similar model who's willing to exchange information and ideas, do it. Being a CEO can be a very lonely job - even close friends and family won't be able to empathize in the same way another CEO can. Many cities even have startup support groups (although they're not usually called that, exactly).

My visits with Dharmesh inspired me to be more self analytical and more self critical. If there are things in the business that aren't working, places where opportunity isn't being executed upon, and chances to make a difference, I owe it not only to myself, but to our investors and, most importantly, to my employees to make the change. As the late King of Pop said, "start with the man in the mirror."

Just a couple weeks later, I landed in San Francisco. If you haven't read the back-and-forth between Silicon Valley vs. Seattle VC/entrepreneur/tech startup, check out Glenn Kelman (Redfin's CEO) comparing the two, Michael Arrington responding & Glenn firing back. There's a grain of truth to the staments they make:

Sure Seattle is beautiful (Kelman talks about lakes and outdoor stuff a lot in his post). And if you want to have a balanced, healthy lifestyle, that’s a great place to do it. If you don’t think you have what it takes to make it in Silicon Valley, maybe Seattle or other mini-tech hubs is the place for you. But the best of the best come to Silicon Valley to see if they’re as good as the legends that came before them. It’s a competitive advantage to be here. And if you aren’t willing to take advantage of every possible advantage to make your crazy startup idea work, perhaps you shouldn’t be an entrepreneur.

The "valley culture" of depriving oneself of everything else except work really does exist, and it's easy to become both enamored and afraid of it very quickly. But I also agree with Glenn that:

So even though all of us in Seattle would probably concede that Silicon Valley is generally better for startups than anywhere else, that doesn’t mean that we have to agree with Michael that Silicon Valley is always better, or better in every way. For starters, people in Seattle have helped me in an open-hearted, small-town way that I might not have found in the Valley.

And where Michael and I really disagree is on whether it is good some times to be away from all the me-too Valley companies trying to make money on Internet ads, even though he complains about them every day on TechCrunch.

I was very lucky to get some of that same "open-hearted, small-town" help, even in the Valley. A few years ago, Michael Eisenberg introduced me to Nirav Tolia, a former EIR with Benchmark, and the two of us have become fast friends. Nirav's just completed a test release of a great startup - Fanbase (should be launching formally in a few months) - and has introduced me to a number of terrific entrepreneurs, nearly all of whom have great interest in SEO. At dinner one night, a fellow CEO (Thomas Layton of Metaweb), crystalized the question that had been weighing on my mind for the last 8 months - should SEOmoz take another round of funding?

Here, word for word (to the best of my memory), is what Thomas said to me:

Let's make this easy. I'll give you three things, you prioritize them, and I'll tell you whether you should take the money.

Do you want to be the CEO and in control of the company's destiny? Do you want to make the most possible money from an exit? Do you want the company to achieve the most and become the most it can be?

I don't actually remember which one I picked on the spot... I think I struggled a bit to be confident in my response, and that's because honestly, I hadn't been asking myself that question, even though it's something every CEO/founder should inherently know. A few days later, though, the answer was clear - #3. I want SEOmoz to be all that it can be. I believe in SEO. I believe in the people here. And I believe that with the right help - and another dose of all the positive things our first round brought us - we can achieve even more remarkable things.

Thus, we're exploring the VC path, talking to those folks who've been calling and thinking a bit more seriously about a series B. It's not something we're definitely pursuing, and plenty of circumstances could change our minds about whether it's the right option. As the media is quick to remind us, valuations and deal terms are not great right now, and with SEOmoz in such a strong position, we can afford to be patient, be picky and choose the right partner.

What I've Learned About Myself

I do well with external pressure, even when it's critical. I think that comes from childhood, when my Dad was obsessed with my grades and it made me work harder. I get inspired by those who've achieved amazing things. I want to meet more people like that and spend time with them - it's a remarkable experience. I need to do a better job of thinking long term, even when I'm mired in the day-to-day. CEOs are supposed to be visionaries, and it's irresponsible for me to be slacking off. I need to find ways to outsource more of my personal workload and trust others to do as good a job or better than I could. My stubborness is sometimes useful, but I need to do a better job of letting go when the situation warrants. I'm so lucky - so much luckier than I've ever considered - to be where I am. Thankfully, it appears I'm not alone - if Malcolm Gladwell's Outliers (worth reading, BTW) is right, everyone who gets to do these kinds of exciting things in their lives owes that opportunity to the people around them, and I'm no different.

My Top Advice for Other Entrepreneurs

Don't be too scared of taking venture capital - it gets a lot of negative press, but in the end, you and the VCs want exactly the same thing - for your company to succeed magnificiently. Find VCs you love to work with - people you want to be friends with and spend time with and drink beer with. Find people who care not just about your company, but about you personally. I think this has been the best part about Michelle & Kelly on our board - they don't just care about the numbers. They care about us. Seriously consider being flexible on deal terms if it means working with the right people (though often those "right people" are the same ones who'll give you the best deals). Be relentlessly self-analytical and self-critical. Work hard to identify your flaws and pad them with team members who can compensate. My relentless optimism and cavalier march to spend money to grow the company is tempered by Sarah's risk intolerance. It's a great balance, and every company needs it. Leverage the entrepreneurial community around you. If my experience is any guide, CEOs and startup founders love to help and guide others - and that culture isn't limited to Silicon Valley or Seattle or Boston, either. I've had friends from New York City to Reykjavik to Shanghai, Sydney, London and Nashville lend their time, their networks and their advice. I only hope that I can do as well to help others.

Questions & Answers

In the spirit of this post, and of SEOmoz's guiding principles, I'd like to open the comments to questions and offer to answer anything I reasonably can in a post next week. You can also feel free to email me if you have private questions. One quick thing I'll say is that for those seeking VC, three resources have been of great help to me - OnStartups, VentureHacks and Hacker News.

I sincerely hope this blog post has brought you value and helped bring a little more transparency to a world that's rarely seen outside of Sand Hill Road meeting rooms.

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A Bad Day for Search Engines: How News of Michael Jackson's Death Traveled Ac...
26 Jun 2009 at 4:06am

Posted by Danny Dover

Update: Google representatives responded to complaints of the Google News delay with the following explanation: "The spike in searches related to Michael Jackson was so big that Google News initially mistook it for an automated attack. As a result, for about 25 minutes yesterday, when some people searched Google News they saw a "We're sorry" page before finding the articles they were looking for." - Source  First and foremost, let me extend my best wishes to the family and friends of Michael Jackson. I can only imagine the pain of losing a close friend and then having to watch it play out on a global stage. He made an extraordinary impact on the world and although not perfect, he is a teacher even in death (as evidenced by this post). The following is a timeline of how the news of the Prince of Pop's death traveled across the internet. Not all the times are exact (they might be off by up to 5 minutes) and not every source is included. All times are GMT. From an internet marketer's perspective, I found this story fascinating to watch unfold. I was impressed by the speed of information distribution and very surprised to see which site posted the news first. Wikipedia is still the fastest news aggregator. It was faster than Twitter and much faster than Google. A Timeline of How News of Michael Jackson's Death Traveled Across the Internet 19:21 - One of Michael Jackson's employee's calls 911 The next forty-nine minutes are best described as the calm before the storm. The Los Angles Fire Department arrived at Jackson's rented mansion in Bel Air and family members were alerted of the news. 20:10 - (Story Breaks) A small entertainment site called x17online.com breaks the story. They post photos and a brief story a full 20 minutes before the much larger entertainment site TMZ.com posts the news. Information goes live on the internet. BOOM! 20:30 - TMZ.com posts "Michael Jackson -- Cardiac Arrest" Michael Jackson at Hospital Source: TMZ.com via X17online.com TMZ.com posts the story on its homepage and the story is distributed to hundreds of thousands of people via RSS. My guess is they paid a pretty penny for the image above and it paid for itself ten fold with all of the links TMZ got from the story. 21:12 - Wikipedia reports Jackson's Cardiac Arrest Wikipedia report A member of Wikipedia adds the news of the Cardiac Arrest to Jackson's Wikipedia article. This is well before any other news or social media source. 21:20 - TMZ.com posts story of death Report of Jackson's death starts to show up on RSS feeds and eventually Twitter. It is 11 minutes before the first person clicks on a bit.ly link to TMZ. 21:30 - CNNbrk tweets that Jackson goes to hospital The official CNN account tweets to its 2 million followers that Jackson went to hospital after suffering from a cardiac arrest 21:31 - First bit.ly link to TMZ story The first bit.ly link about the story is clicked by someone which leads them to the TMZ article. 21:45 - Wikipedia freezes Michael Jackson page After an explosion of edits to Jackson's Wikipedia article, editors take the step of locking it down in protective status. 21:46 - Wikipedia article discussion has first reports of Jackson's death (Note: Event updated 6/27/09 due to new information) Wikipedia editors first mention Jackson's death on the article discussion page. 21:50 - bit.ly link reaches high of 2,500 clicks a minute Bitly Graph Bit.ly link to TMZ hits high of almost 42 clicks a second. 22:03 - TMZ story on Jackson's death is submitted to Digg A bit late to the game, the story that would eventually go on to be one of the most dugg stories ever is first submitted to the site. 22:11 - TMZ story goes popular on Digg The story is moved to the front page of Digg where its distribution erupts. 22:19 - "RIP Michael Jackson" tops Trends on Twitter Twitter Trends Story takes the next step and appears on Twitter's Trends. Tens of millions of Twitter users now can see the story. 22:20 - MSNBC.com Confirms Jackson's Death One hour after the news of Jackson's death hits the internet, the first mainstream news source publishes a confirmation article. 22:25 - CNN.com Confirms Jackson's Death CNN, out maneuvered by TMZ and MSNBC, confirms Jackson's death. 22:27 - Wikipedia first reports Jackson's death Wikipedia editors get enough evidence to post Jackson's death. 22:34 - Approximately 2000 mentions a minute of Michael Jackson on Twitter Mentions of Michael Jackson hit an all time high on Twitter with nearly 1,500 a minute. That's almost 20% of all tweets at that time! 22:38 - Twitter starts to overload. First signs of the fail whale Twitter starts to falter as a result of the massive spike. 22:40 - First stories of Jackson's death make it on Google News 1 hour and 20 minutes after the story is first posted on TMZ, Google News starts to report the story. 22:46 - Google News Results of Jackson's death start showing up on the results page for the query "Michael Jackson" Google News Google News results top the Google results page for "Michael Jackson". 22:58 - Googlebot crawls CNN twitter feed Google starts returning CNN's twitter feed in "Michael Jackson" SERP and provides link to cached version. 23:00 - "Michael Jackson Died" shows up in Google Trends Google trends updates and show's "Michael Jackson Died" as hottest trending item. 23:18 - 4chan.org goes down 4chan members temporarily overload servers. I mention this mostly because I find it really funny. ;-p 23:47 - "Michael Jackson Heart Attack" and "Michael Jackson Cardiac Arrest" show up as suggested search on Google Homepage for "Michael Jackson" Google Homepage Indirect news of Jackson's death (if someone types "Michael Jackson") shows up on Google's homepage. My Take Away: Google has a really big problem and SEOs need to pay attention. (Note: I choose Google rather than the other search engines because it leads them in all of the aspects I mention below. Everything I say about Google applies even more to the other search engines. I only have a basic idea of how difficult the technology problems are with the issues below. For better or for worse, I hold Google to a higher standard and I am not afraid to expect more.) First, a little background information. I believe it was Ben Hendrickson who first mentioned to me the existence of three separate time priorities when indexing the web. He pointed out that the current version of Linkscape crawls and analyzes the slow moving web with a delay of about 4 weeks. (This is damn impressive given an index size of 54+ billion pages.) Blogscape (PRO Only) is much faster and aggregates the fast moving blogosphere of millions of feeds with less than 6 hours of delay. While impressive, we are still trying to catch up with Google and have started to run into the same wall as them. Sites like Twitter, have created a new real-time web. It is only in the order of perhaps hundreds of thousands of pages but indexing it is almost useless with a delay of more than a few seconds. The events of Thursday demonstrated that Google is falling behind in the emerging real-time web. It was 3 hours and 17 minutes after TMZ first announced Michael Jackson had experienced cardiac arrest before it appeared as a auto completion suggestion on Google's homepage. In the computer age that is a huge amount of time. It is 3 hours and 17 minutes during which consumers may choose to go somewhere other than Google to get the information they want. As SEOs, we largely rely on the success of Google for our incomes. These are the same incomes that put food on the table for our families. It is easy to think that Google's technology is flawless, after all, it really is incredible. However, it is experiences like the events of Thursday that reveal how truly vulnerable the search engines are. For me it was humbling, Teaser: SEOmoz does have a plan for the real-time web and we are excitedly working on it. More information to come in the future. :-)

Danny Dover Twitter

If you have any other story sources that you think are worth sharing, feel free to post them in the comments. This post is very much a work in progress. As always, feel free to e-mail me or send me a private message if you have any suggestions on how I can make my posts more useful. All of my contact information is available on my profile: Danny Thanks!

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Whiteboard Friday - Correlation, Causation & SEO
25 Jun 2009 at 5:11pm

Posted by great scott!

This week, Rand is joined by one of our in-house data geniuses, Ben Hendrickson, to talk more about some of our recently released correlation data to support guidelines for SEO best practices. While correlation doesn't always equal causation, it's still very interesting to look at the attributes and features high ranking sites tend to have in common.  Comparing this data to known and accepted SEO practices can help to reinforce widely held notions or give us some insight into how the algorithms are changing; both important areas of analysis for successful online marketers.

SEOmoz Whiteboard Friday - Correlation, Causation & SEO from Scott Willoughby on Vimeo.

Want to learn even more about what Ben discovered in our data correlation analysis?  He'll be presenting his detailed findings at our SEO Training Series Seminar right here in Seattle, August 24th & 25th.

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5 Ways to Improve your SEO Landing Pages
25 Jun 2009 at 8:23am

Posted by Sam Niccolls

(NOTE FROM RAND: Please welcome Sam Niccolls, SEOmoz's newest addition to the consulting team - we hope you all like him as much as we do!) A lot a marketers focus optimization efforts at the bottom of their conversion funnels. One effective way to examine conversion rates at the bottom of the funnel is to create a custom segment that excludes visitors who bounce. As this segment gives you a view of your engagement data that only shows interested visitors, this is a great way to inform site changes. After all, these visitors are the ones who are most likely to convert into paying customers. But what about the top of the funnel? Are too many of your visitors leaving on arrival? If so, delve deeper into which pages are causing you the most bleeding. And don't get too far ahead of yourself with site changes before you first identify your highest volume SEO entry pages. To make site changes without looking the top of your conversion funnel is to rent a tux before finding a prom date. It costs a lot and it leads to embarrassment. Yet many sites still don't think of pages other than their homepage as landing pages. It is not just pimple popping amateurs making this mistake, either. Numerous startups and online retailers, who get 80% of their overall traffic from Google, fall into the trap of designing individual product pages that rank well, drive 50-60% of their overall traffic, yet have bounce rates over 75%.   Avinash Kaushik, Google's Analytics Evangelist, always says your homepage is not a golden door through which all your visitors will pass. And he's right. Search engines have flipped the funnel. Every page that drives traffic is a landing page. But just because Google decides your homepage doesn't mean you can't optimize the performance of your lower level pages. Do you have underperforming product listings, profile pages, articles, or other entry URLs? If so, here's a quick checklist to revamp your lackluster landings:   1) Reassuring Policies If you have reassuring polices, whether they are privacy assurances, guarantees, rebates, returns, or whatever else, tell your first time visitors about them. These don't have to be flashing lights or neon arrows, but look at how scannable your "deep content" pages are. Two things that can be tremendously effective are graphics and icons. In the absence of any images, however, a single line saying "We never sell your personal information" can do a lot. And don't bury these reassurances at the bottom of the page. Put them at the top of the page, or next to your e-mail collection field (if you're collecting e-mail from the page).   point-of-action-assurance 2) Testimonials You have raving fans, right? I'm sure there are at least a couple in the woodwork. Why not let them sing your praise as part of your introduction to your visitors? Landing page optimization is not a cocktail party. It's okay to brag a little. Especially if it means improving your bottom line. Amazon does a great job of prominently exposing five star reviews on their product level pages, as does Yelp. Both are good examples to look at. 3) No Credit Card Forms Single page forms are one thing if you are running a free trial period. Just last week I saw some massive returns for an e-commerce site off of some landing pages they created for an SEM campaign where they offered a 14-day free trial. But SEO landing pages are different. They are typically part of your internal site navigation. Plus, they are really more like first dates than "take it or leave it" offers. For this reason, don't be too forward. Show some leg and entice your visitors to click a second time, but save the credit card forms for further down the funnel. I am not saying you can't open the kimono later, but buy your visitors a drink first.      4) Email Collection If you have a newsletter, blog, or another way that you maintain an ongoing conversation with customers, you should offer a field for people to subscribe via e-mail and RSS. This might not impact bounce rate significantly, but this type of e-mail collection is inexpensive and it is a great way to increase user retention. Several websites whose sign up button treatments I like are Futurenow, Mint's Blog and Fred Wilson's Blog. As you can see, Mint doesn't show a graphic for "sign up by e-mail," which is a wasted opportunity. More than likely e-mail will comprise the majority of your subscribers. So make e-mail sign up as easy as possible.  5) Look at Bounce Rate by URL Unless the volume warrants it, don't analyze individual URLs; analyze URL structures. For example, say you have an article subfolder on your site --  http://www.yourdomain.com/articles/title-of-post. Rather than looking at each individual article, run a landing page report and look at your pages in aggregate. As a sum, what pages are hurting or helping you the most? Where are you retaining visitors? Where are you losing them? If you can learn anything from your most effective pages, apply those learnings to your least effective pages. Whatever your RegEx writing tells you, focus on making the most global changes possible. In other words, change things that will have the greatest, most immediate impact such as headers, persistent a or c columns, and first time user treatments.   Whatever you glean from your landing page analysis, abandon the myth of the golden homepage. And if you are not thinking of your "deep content" pages as landing pages, identify your biggest opportunities and let your design team go to work. There is probably a lot of low hanging fruit. Besides, if you don't, you might find your website dateless at the conversion prom, and nobody wants to be standing in the rain with a wilted dandelion boutonniere. That's a fate I wouldn't wish on the worst of websites, not even Danny Dover's favorite domain.

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Search and Community Track at SES San Jose: NACA's Save The Dream Tour
3 Jul 2009 at 10:54am

At SES San Jose 2009, I've been asked to make a solo presentation to kick of the Search and Community Track. The title of the session is "How to Optimize for Search & Engage the Community."

I've been working on my presentation, but it lacked a compelling case study that illustrated how a community organization had used search engine optimization and YouTube video to generate measurable results. I had planned to show examples of videos created by Barack Obama's presidential campaign, Monty Python, and Blendtec, but plans have a way of changing.

NACA_logo.jpg Then, I got involved with the Neighborhood Assistance Corporation of America (NACA), a national non-profit community advocacy and homeownership organization headquartered in Boston.

NACA is organizing a series of Save the Dream events to help homeowners avoid foreclosure, restructure home loans, and reduce mortgage rates. They have already held events in Columbia, SC, Stamford, CT, and Washington, DC. And NACA plans to hold more Save the Dream events in Cleveland, OH, July 17 - 20 at the Wolstein Center; Chicago, IL, July 24 - 27 at McCormick Place; and St. Louis, MO, July 31 - August 3 at Chaifetz Arena.

Although I don't have my case study wrapped up just yet, I do see one in the making. And it offers lots of lessons to search engine marketers, YouTube directors and entrepreneurs about how to create unique, relevant content that can quickly gain popularity in the Internet community.

For example, we issued an optimized press release yesterday announcing that NACA CEO Bruce Marks and Congresswoman Marcia L. Fudge (OH-11) will hold a joint press conference on Monday, July 6, at the Wolstein Center at 11:30 am to discuss the upcoming Save the Dream event in Cleveland. You can get the gist of the news at NACA and Congresswoman Marcia L. Fudge (Oh-11) Announce Same Day Solution for Homeowners with Unaffordable Mortgage.

But we also embedded a documentary video created by DigiNovations of Concord, MA, in the optimized press release. It provides background on NACA's Save the Dream program, which has helped homeowners across America restructure and renegotiate home mortgages and home loans they can no longer afford.

Documentary: NACA's "Save the Dream" - Mortgage Restructuring and Renegotiation Rescues Homeowners

Now, the press conference hasn't even been held yet -- and the Save the Dream event in Cleveland is still two weeks away. But I was stunned yesterday when one Twitter user near Memphis, TN, said "this is fantastic news" but she couldn't afford to wait, had called NACA and was "on hold" waiting to talk with someone.

I initially tweeted back that NACA will have over 500 staff and volunteers at the Wolstein Center in Cleveland, including over 250 counselors providing counseling from 9:00 a.m. to 8:00 p.m. from Friday July 17 through Monday July 20. Then, I realized that this information wasn't helpful today, this minute, now. So, I sent her a direct tweet with the cell phone number of the person I was working with at NACA -- in case she needed it.

I got a direct tweet back saying, "Thanks for the info... my process is well underway - so I'm all set (I hope!)"

So, something extraordinary is happening. And as I prepare for my presentation at SES San Jose 2009, I hope you won't mind if I share the story as it unfolds. That's one of the lessons I've already learned: You can't plan a search campaign and expect the community to wait to respond when you are ready -- especially if you are offering an answer to the huge subprime and predatory lending industry.

This is bigger than a case study. This is people's homes.



FriendFeed Launches Real-Time Search; Includes Facebook and Twitter Submissions
3 Jul 2009 at 9:37am

Buzz has been building about real-time search. Of course, you can search real-time Tweets on Twitter, Facebook is testing search on its live Feed, and Bing just added limited Twitter search to its engine.

Now, FriendFeed is launching real-time search and it has the potential to be the mackdaddy of them all.

Here's why. FriendFeed is a social aggregator. It's a one-stop shop to check and update a bunch of different networks, blogs, etc. Now, you can search all of that in real-time.

The drawback? It only searches what people submit to FriendFeed. Whoever does that can basically say "Check" in the chess match of social real-time search.

Still, this is a tremendous step in that direction. Even better, FriendFeed has released an embeddable real-time search widget you can put on your website.

What do you think of FriendFeed real-time search? Let us know by leaving a comment.



Trade Groups Outline New Behavioral Advertising Standards
2 Jul 2009 at 1:05pm

In January, four trade groups announced that they would be developing behavioral advertising standards. The groups are The American Association of Advertising Agencies (AAAA), The Association of National Advertisers (ANA), The Direct Marketing Association (DMA), and The Interactive Advertising Bureau (IAB).

The standards have now been released and are as follows:

The Education Principle calls for participation in efforts to inform individuals and businesses about online behavioral advertising. The industry intends, in a major educational campaign involving over 500 million ad impressions over the next 18 months.

The Transparency Principle calls for clearer and easily accessible disclosures about data collection and use practices. The result will be a new notice on the page where data is collected and will occur via links embedded in or around advertisements, or on the Web page itself.

The Consumer Control Principle expands the consumer's ability to opt-out of data collection. The opt-out will occur via a link on the page where data is collected. This principle also requires service providers such as Internet access providers and desktop application software companies to obtain consent of users before engaging in online behavioral advertising.

The Data Security Principle calls for reasonable security and limited retention of data.

The Material Changes Principle calls for the acquisition of consent for any material change to data collection and use policies as well as practices to data collected prior to any change.

The Sensitive Data Principle requires parental consent for consumers known to be under 13 on child-directed Web sites. This Principle also calls for heightened protections to certain health and financial data when attributable to a specific individual.

The Accountability Principle calls for the development of programs to monitor and report uncorrected non-compliance to appropriate government agencies. The CBBB and DMA will work cooperatively to establish accountability mechanisms under the Principles.



Google Mobile Optimizes Search Results for 38 Languages
2 Jul 2009 at 12:31pm

If you can access the mobile internet via your cell phone, then you now have access to newly optimized Google Mobile search. It reaches 38 different languages in over 60 countries.

The optimized Google mobile search experience began last December when it was rolled out to iPhone and Android phones in the US. Then in March, it was rolled out to iPhone and Android phones in over 20 countries.

The optimizes mobile search incorporates universal search when appropriate. There's also a focus on local search due to the nature of searching on the go.



Real Estate Search Sites See Big Growth in the First Half of 2009
2 Jul 2009 at 11:54am

Real estate search sites Zillow and Trulia are seeing big growth in traffic, despite the economy and its housing woes. Zillow saw a 67% increase in unique visitors while Trulia saw a 40% increase in uniques.

Zillow averaged 8.3 million unique visitors per month so far in 2009. They're experiencing 35% more listings with a current total of 3.6 million listings. Customers submitted 265,000 loan requests which returned 3.5 million custom loan quotes during this time. Zillow is also experiencing great success with its iPhone app, which has has seen 535,000 downloads.

Trulia saw 30 million unique visitors across the six month period. Contributions to the Trulia Voices Community grew by 85% and has achieved the 5th spot in both Hitwise and comScore's real estate matrices.

These numbers are coming during an uncertain time in the economy, fueled by crises in the credit and housing markets. Taking all of that into consideration, congratulations are in order for these achievements made by Zillow and Trulia.



Bing Integrates Twitter, Sometimes and If You're Important Enough
2 Jul 2009 at 10:28am

If you're a celebrity or some other figure Bing has deemed "prominent," then searches for your name plus the word Twitter will turn up a few of your Tweets above the organic results. You can also search for a person's screen name, preceded by the @ sign.

Prominence is deemed by number of followers and volume of tweets. Bing uses the Twitter API to pull in the Tweets. But the feature is inconsistent.

Of course, I assumed Ashton Kutcher, the King of Twitter, would be included since he has 2.5 million followers. But the first search for his name didn't include Tweets. The second one didn't either. The third one did.

And here's what it looks like when it happens:

bingtwitterashtonkutcher070209.png

What do you think of Bing integrating Twitter into the results? Share your reaction in the comments section below.



7 Marketing Lessons from the Late, Great Pitchman Billy Mays
2 Jul 2009 at 12:21am

billymaysoxyclean.jpgLike many of you, I was saddened to learn on Sunday that Billy Mays died at the age of 50. My family has been watching the Discovery Channel series Pitchmen, featuring Mays and fellow pitchman Anthony Sullivan.

I had been planning this post for a few weeks, but there has been so much search news to cover, I haven't had the time. Now, I'm publishing it to honor the tried and true techniques Billy Mays used to sell millions of products. Mays' style may not be your cup of tea, but the foundational concepts behind his pitches are something every search marketer can learn from. His incredible success was proof of that.

So, without further ado, here are 7 marketing lessons from the late, great Billy Mays.

1. Have a solid product. On the show, Billy Mays and Anthony Sullivan saw hundreds of inventors who want their products sold through direct marketing television. Mays and Sullivan only chose the products they believed in. Even then, they tested them to make sure they worked and met safety standards.

2. Listen to consumers. When considering a new product, Mays and Sullivan often took it to the streets. They had people try out the products and give their honest response. This is one of the first indicators of whether or not a product might do well. Paying attention to what is said about your brand or product online can similarly be very informative to your marketing campaigns.

3. Show how your product can make people's lives easier. One of Mays' most popular products was Oxyclean, allows you to wash colors and whites together. Before the ShamWow, Billy Mays hawked the Zorbeez, a shammy towel that absorbed tons of water and could save tons of money on paper towels. Even non-infomercial products are successful when they do this. Think about the Flip video camera. It's simple and easy to use. It makes capturing moments and uploading them to YouTube very easy. This should be a key element of your campaigns.

4. Include a Call-to-Action. Billy Mays knew this well. He was always "doubling the offer," urging people to act now. Give people incentive to buy your product now. A great incentive for online retailers is offering free shipping.

5. Run a small test before launching a broad campaign. When Mays developed a commercial for a new product, it was run in a few markets to see if it was something consumers would buy. The profit margins had to be there in order to expand. Many times, if the product doesn't do well, they had to stop the campaign to prevent further losses. Test a few keywords before running a broad campaign with tons of longtail keywords. You may need to adjust your campaign or product, but you'll want to preserve your marketing budget in the meantime.

billymaysawesomeauger.jpg6. Conduct A/B Testing on Successful Ad Campaigns. For the Awesome Auger, a product that was doing very well, Mays shot a second commercial. It looked almost exactly like the original one, but the framing of Mays in the camera was slightly different. That slight cosmetic change was a big one. An A/B test showed sales rose even higher!

7. Watch the competition. When Vince Offer began hawking the ShamWow and the SlapChop, Billy Mays was pissed. These were products he had already been advertising in the form of Zorbeez and QuickChop. Offer's products did very well, selling millions. So, Mays shot new commercials in order to gain back his market share. Pay attention to your competition. Watch your rankings and your paid search positions. Never stop optimizing and adjusting your paid search campaigns. Stay on your toes to maintain or even grow your sales.

What did you learn from Billy Mays? Share your lessons in the comments below.



Bing, ChaCha Launch User-Generated Content Contests
1 Jul 2009 at 2:49pm

Get out your cameras, it's time for a couple of search-related contests. If you enjoy the large images Bing features everday on its homepage, now you have the chance to see one of your images featured on the brand spankin' new decision engine. Bing is holding a photo contest where the winner's image will be featured on Bing.com for a 24 hour period.

Photos are submitted via Facebook. You have until July 16 to submit your photos. The winner will be determined by public voting, via the Facebook application. The winning image will appear on Bing.com on August 3 and will include "hot spots" created by the Bing team, just like you see with the daily images.

Meanwhile, ChaCha has launched a video contest. The theme of the contest is "Life with ChaCha." The deadline for submissions is August 10. Judges will pick 5 finalists and the winner will be chosen by a public vote.

There are three criteria that the judges will use to choose the 5 finalists. They are:

Showing ChaCha to be a "smart friend" (50 percent) Originality (25 percent) Humor (25 percent)

The prizes here are worth moolah. The grand prize winner will receive $5,000 in cash as well as an Apple Final Cut Studio 2 and a Sony HDR-XR500V 120GB High Def Handycam Camcorder. The runner up gets $1,000 and third place gets $500.



Overstock Drops Affiliates in NC, RI, HI and CA
1 Jul 2009 at 1:19pm

Overstock is the next company to drop affiliate programs in states considering or having passed affiliate nexus bills. While North Carolina, Rhode Island, and Hawaii affiliates are already seeing programs dropped by Amazon and Blue Nile, this time California affiliates are also getting the boot.

"It's painful to have to terminate these relationships with affiliates, simply because they live in states where counterproductive (and likely unconstitutional) laws are being passed," said Patrick Byrne, Chairman and Chief Executive Officer of Overstock.com. "However, politicians have to remember that a tax is a price that government charges for a service, and when they raise their prices, we're going to buy less of their services."

Last year, Overstock was one of over 200 companies to drop their affiliate program in New York, which was the first state to enact an affiliate tax. The cancellation affected 3,400 affiliates, 200 of which were active.



Bing Continues Microsoft Search Share Growth in June 2009, According to StatC...
1 Jul 2009 at 1:00pm

StatCounter made news fast and furious in Bing's first week when they offered up data showing Bing had surpassed Yahoo! in search. And now they're making a splash again by quickly releasing data for the whole month of June.

Overall, things are relatively steady, but there's an ever-so-slight increase in Microsoft search share.

statcountersearchshareJune2009.png

The data shows Bing gaining .5% search share in June compared to May. But Live Search had gained about .5% in May over April.

One percent growth over the last two months may not seem significant, but it could be the beginning of momentum.

"At first sight, a 1% increase in market share does not appear to be a huge return on the investment Microsoft has made in Bing but the underlying trend appears positive," commented Aodhan Cullen, CEO, StatCounter. "Steady if not spectacular might be the best way to describe performance to date."

Plus, the 1% growth has come at the expense of Google. The search mammoth saw its search engine share according to StatCounter decline by 79.07% in April to 78.48% in June.

By the way, despite that first week of traffic for Bing, Yahoo! still retained its second place status for the entire month of June. Yahoo!'s traffic has remained fairly steady over the past three months in StatCounter data.



Google Toolbar for IE Gets Advanced Translation
1 Jul 2009 at 10:54am

Google has updated their Toolbar for the Internet Explorer browser to make language translation easier. Instead of manually copying and pasting text into Google Translate, the Toolbar now automatically detects if a language is different from the one set as your default.

Google will then serve up a message saying it has detected a language foreign to your own and asking if you would like it translated. Simply click the "Tranlate" button in order to receive the translation.

The new feature is available for all languages of the Toolbar (but again, just for Internet Explorer). The languages include: English, and the translation service supports 41 different languages: Albanian, Arabic, Bulgarian, Catalan, Chinese, Croatian, Czech, Danish, Dutch, English, Estonian, Filipino, Finnish, French, Galician, German, Greek, Hebrew, Hindi, Hungarian, Indonesian, Italian, Japanese, Korean, Latvian, Lithuanian, Maltese, Norwegian, Polish, Portuguese, Romanian, Russian, Serbian, Slovak, Slovenian, Spanish, Swedish, Thai, Turkish, Ukrainian and Vietnamese.



YouTube Launches Call-to-Action Overlay
1 Jul 2009 at 10:17am

YouTube is now allowing advertisers to incorporate a "Call-to-Action overlay" on their videos. With the overlay, advertisers can drive traffic to their sites where they can make purchases, sign up for email newsletters or whichever action an advertiser wishes.

The Call-to-Action overlays are available for Promoted Videos only. Promoted Videos, you may remember, are essentially the paid search of YouTube. They were once called Sponsored Videos, similar to paid search listings called Sponsored Listings.

In order to set up the overlay:

1. Set up your Promoted Video campaign like you normally would in YouTube 2. Under My Videos, go to the Video Details page 3. Fill out the fields for the Call-to-Action overlay section

You're all set. Once the campaign is in full swing, you can check YouTube Insight to see how many people are clicking on the Call-to-Action overlay.

What do you think of this new option for YouTube advertisers? Share your thoughts in the comments.



SES San Jose Offers Conference Sessions for First Time Attendees
1 Jul 2009 at 10:00am

I've been attending SES San Jose every year since 2003. And each year a healthy proportion of attendees are attending their first search engine marketing conference ever.

This is healthy because it expands the number of marketers who "get it."

Greg Jarboe at SES San Jose 2008.jpg I can't tell you the number of times when prospective clients mistakenly assume that search engine marketing (SEM) isn't rocket science. Or they mistakenly believe that search engine optimization (SEO) is something their information technology (IT) department took care of years ago. Or they mistakenly think that a pay-per-click (PPC) advertising campaign takes 15 minutes to set up. Or they mistakenly hope that their public relations (PR) people have a good handle on social media marketing.

So, I'm delighted to see the large number of first time attendees at Search Engine Strategies conferences -- because after they've sat in on a dozen sessions over three days they come away knowing how much more there is to learn.

Hey, if it were easy, we'd all rank #1.

So, with SES San Jose 2009 coming up August 10-14, I thought I'd highlight some of the conference sessions that I'd recommend to first time attendees. I've been doing this for several years -- and even spoke along with Matt Bailey of SiteLogic in a few "First Timer's Guide to SES and SEM" sessions at some events.

But, most marketers like to plan ahead. So, look over the SES conference agenda and check out some of the sessions that address your needs and your organization's issues.

If you want some suggestions, here are sessions specially focused on search fundamentals for first time attendees: • Introduction to Search Engine Marketing provides a clear and concise overview of the concepts involved in search engine marketing. • Successful Site Architecture offers a fresh look at topics on how to successfully design a site for search engines, including JavaScript, robots.txt use, frames, secure area usage and much more. • Turn Brain Science into Bucks: Incorporating Persuasive Messaging into Your Content Strategy showcases current online content campaigns and explains the best content strategies to help persuade buyers, build trust, and get great search engine listings using Twitter, white papers, optimized web pages and more. • SEO Tools of the Trade: What's in YOUR Toolbox? describes the tools that will help accomplish tasks, including indexing, competitive analysis, site ranking, diagnosing and remedying problems and much more. • Search Advertising 101 describes the basic principles and applications of paid placement. • Keywords & Content: Search Marketing Foundations presents an overview of the important keywords customers are searching for and how to target the right terms in paid and organic search marketing. • Discover the Power of Linking: Link Building Basics focuses on the role of link analysis in search engine site rankings and how to increase site traffic by building quality links. • The Findability Formula: The Easy, Non-Technical Approach to SEM features search engine guru Heather Lutze taking a fresh look at how search engines find content and what steps to take to ensure a successful online marketing campaign. • Extreme Makeover is a series of four sessions held throughout day three of the conference. Volunteers are taken from the audience, their websites are examined and feedback is provided. Sessions include: Extreme Makeover: Live Site Clinic provides general feedback about improving websites and gaining more traffic from search engines. Extreme Makeover: Live Twitter & Blogging Clinic provides general feedback about how to improve your website's use of Twitter and blogging. Extreme Makeover: Live Landing Page Clinic provides feedback on how to improve landing pages. Extreme Makeover Live! Why Am I Not Making Enough Sales? covers the most common reasons many sites have low conversion rates and gives tips on how to turn more site visitors into paying customers.

I think you can see from the suggestions above that there is more to SEM, SEO, PPC and social media than a handful of tricks that you can pick up by reading a blog post. Oh, and if the folks over in finance are still cutting travel budgets these days, ask them this rhetorical question: "If I don't learn how to improve our search engine marketing, search engine optimization, pay-per-click advertising, or social media marketing, then how will the company be able to pay your salaries next year?"

Okay, so maybe you don't want to actually say that to their faces. And you don't want to start calling finance the "department of sales prevention." They are just doing their job.

But you can show them the SES conference agenda and let them know that you've picked out sessions to attend that will provide your company with a return on its investment (ROI) in marketing. Finance folks love it when you talk about ROI. Your talking their language.

Or, ask them to watch the video below. Yes, yes, it makes the case for going to Search Engine Strategies. But it also demonstrates visually that SES San Jose, which is the largest search engine marketing expo on the West Coast, will be packed with more than 70 sessions, multiple keynotes, and Orion panels, over 150 exhibitors, networking events, and more.

Search Engine Strategies Conference & Expo



Want Twitter publicity? Just enough so you won't go hungry?
30 Jun 2009 at 5:46pm

If you are searching for a good current "real-time" example of how twitter can help publicize your cause celebre, look no further than the latest being tweeted out today by the likes of such "twitterers" as @wholefoods

@WholeFoods - tomorrow, July 1st, is the monthly Twitter for Food event - it would be great for you to join in again! http://tr.im/m1Pq

And what are your instructions once you click on the link?

Post this message to your twitter account on June 30th and July 1st:

#twitterforfood Skip a meal July 1st and fund local or global hunger relief. http://tr.im/m1Pq

Now imagine that. Skip one meal and donate to any one of the great organizations listed on the landing page featured.

Want a snapshot of how many people have so far been tweeting #twitterforfood? And this is only page 6 of a Twitter search on #twitterfood.

twitterforfood2.GIF

@WholeFoods grabbed hold of this contest and tweeted it to their nearly 800,000 followers! But the idea for skipping a meal and donating money to an organization which serves the hungry came from Tim Blair.

Tim had this to say to me about using Twitter to promote a cause:

"This is a personal passion of mine, so I am absolutely thrilled with the response. I started it last month and plan to run it once a month until it is no longer getting traction. My plan was that it would grow over the next few months as word got out. Humanitarians and philanthropists are a large demographic on Twitter from my experience.

I run twitter accounts for people and have 6 of my own for different causes. I find that it is easy to connect with locals and with specific demographics if you know what you're doing. I have accounts in green, religious, personal security, books, social marketing and have been able to connect well with people - especially people at high levels in organizations.

Results for some of the promos I have done have been good. Nothing earth shattering yet, but certainly worth the effort and growing. I am definitely sold on the value of using Twitter for promotions and will continue to refine how it is done."

It will be interesting to see how much $$$ is indeed donated to food organizations from this Twitter campaign. But no one can deny the immediate impact Twitter can have to promote a cause or campaign.



Facebook adding payment platform?
30 Jun 2009 at 5:14pm

Chris Crum at WebProNews.com has pieced together some very interesting pieces of information regarding Facebook, a former Googler and a new payment system.

Facebook in May announced that it was testing a new payments system that would deal in real money, rather than virtual currencies that it had been using for any number of applications. This might work fine for Mafia Wars and other light games that Facebook has increasingly added, but if you were to want to move into, say, storefronts or product comparisons, you'd clearly want to be able to deal in real currency.

Enter announcement two: Facebook has hired an ex-Google Checkout director to develop these payment systems. Given Facebook's immense and growing popularity, its standing as place for sharing opinions and favorites, its open platform and an army of marketers desperate to monetize work on Facebook, it could wind up being an absolute perfect storm.

Imagine classified ads or, bigger yet, entire storefronts integrated directly into a social networking site a la A Small World - except instead of a half million very exclusive members considering five and six-digit purchases in between their social networking activities, it's 200 million+ people worldwide who could have their friends' opinions of a product just a click away from being able to purchase it.

Chris has screenshots and more details - worth checking out.

What do you think? Would you purchase or shop on Facebook? Would your customers?



Upcoming search engine marketing conferences
29 Jun 2009 at 3:55am

There are several venues for meeting fellow search engine enthusiasts and marketers: Danny Sullivan’s SMX, Search Engine Strategies, the Webmaster World conference and the PPC Summit. Here are the upcoming events.

Webmaster World PubCon

The Webmaster World “pub conference” stated out as a simplistic meeting of people over some beers in a pub in London in 2001.

Since then the show has turned into something much bigger, with a huge annual search engine marketing conference and expo in Las Vegas.

This July 24, however, PubCon is back at the Cittie of York pub in London for an informal afternoon.

The next big event is in Las Vegas November 10 to 13. Google Dance 2007 Search Engine Strategies on August 10 to 14.

The next Search Engine Strategies Conference and Expo is in San Jose in California

Europeans may want to take part in the Berlin conference on November 24 to 25.

SMX Search Marketing Expo

SMX is all over the world this year. Just look at this itinerary:

Singapore July 2 to 3 SMX São Paulo 2009, Brasil, August 4 New York City - October 5-7 Stockholm, Sweden, 12 & 13 October, 2009 México November 11

IMG_2006

SMX is, like PubCon and SES, a great place for networking and keeping up to date on the latest in search engine and social media marketing.

PPC Summit

The PPC Summit focuses on pay-per-click text ads and search engine advertising.

The next two venues are in Los Angeles September 23 - 24 and Chicago November 4 - 5.

Creative Commons License photo credit SMX: Scott Clark

Creative Commons License photo credit SES: CircumerroStock

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Pandia Search Engine News Wrap-up June 28
28 Jun 2009 at 3:10am

Man searchingIt’s Sunday and Pandia gives you the most important search engine news headlines of the week.

Google Rules Mobile Search — for Now, Report Says

Popular search engine Google not only dominates the web game but has taken to lead the mobile search domain globally as well, a report from Web browser company Opera said recently. (PCWorld June 27 2009)

Great Wall of Facebook: The Social Network’s Plan to Dominate the Internet — and Keep Google Out

Facebook CEO Mark Zuckerberg envisions a more personalized, humanized Web, where our network of friends, colleagues, peers, and family is our primary source of information, just as it is offline. (Wired June 22 2009)

More real-time search startups join the fray

Real-time search allows users to find out what’s happening now on any topic, unlike traditional search engines, which bring up the most authoritative results over time as judged by page links. (The Industy Standard June 26 2009)

Study Suggests People Prefer Bing’s Design To Google’s, But Still Won’t Switch

Prior to the test, all the subjects used Google as their main search engine. Following the test, 4 out of the 12, or one third, said that overall they preferred Bing. (TechCrunch June 25 2009)

Can Someone Please Tell Us How You Determine What’s A ‘Legal’ Search Engine From An ‘Illegal’ One?

I’ve had a lot of trouble with courts around the globe pinning blame on search engines for what they find, using a questionable interpretation of the law for “contributory” infringement or “inducing” infringement. (techdirt June 26 2009)

Dump Google? Bing is more user-friendly

Bing, the search engine from Microsoft, has a better design than Google, a usability study from Catalyst Group has found. (ComputerWeekly June 26 2009)

How to Turn Your PowerPoint Presentation into a Video for More Exposure

You have some great video content to promote and generate additional leads! (SE Journal June 26 2009)

Google News Now with New Author Search Feature!

Use advanced search option on Google News. (PageTraffic June 24 2009)

Bing Gains Major Paid Search Share in Two Weeks

According to Efficient Frontier’s latest analysis, Bing’s share of paid clicks increased to 13% from 8% prior to its launch two weeks ago. (SE Journal June 24 2009)

Kayak to Bing: Stop Copying Us! - Update

Kayak, the popular multi-airline airfare search engine, thinks Microsoft Bing’s new travel search engine looks so much like its own that it’s confusing Kayak users. (Wired June 24 2009)

Moving up in natural search

The Google Grants blog offers a course in search engine optimization (June 24 2009)

China Blocks Google, YouTube This Week, Could It Become Permanent

Given China has its own internal search engines and the government has strict control, Google has acknowledged it is censoring search results in the country. (SE Watch June 27 2009)

Michael Jackson’s Death: An Inside Look At How Google, Yahoo, & Bing Handled An Extraordinary Day In Search

The rush of traffic was so severe that Google initially thought it was under attack. (SE Land June 27 2009)

You Know You Work In Search When You…

…have more logins than you do pairs of socks. Chelsea Blacker’s Top 40 (Marketing Pilgrim June 26 2009)

9 SEO Tips for Attractive Search Engine Friendly Web Design

Creating a website design that is appealing, while also search engine friendly, is one of the hardest parts about SEO web design. (Marketing Pilgrim June 26 2009)

Once Touted As A Google Killer, Cuil May Deal With Search King

Cuil is talking to Google about a text ad deal (Yahoo Finance June 23 2009)

Is Bing a viable competitor to Google - a 1st month review

Since the 10.8 percent UK peak on the 3rd, traffic to Bing has declined quite considerably (SearchCowboys June 23 2009)

Google hands Bing a pagerank 9

The pagerank lift for Bing is remarkable. Not only is the leap from a PR2 to a PR9 pretty high, it’s also remarkable that a site which might be Googles biggest competitor in the next coming years gets such a high PR from their main rivals. (SearchCowboys

Exclusive: Yahoo Working on Major Brand Overhaul (Pretty Please, No More Yodeling!)

The new branding of Yahoo, said several people close to the situation, might be built around the latest relaunch of its main homepage design. (BoomTown June 24 2009)

Google Starts Including Wikipedia on Its News Site

The inclusion of Wikipedia articles among the thousands of publications used by Google News began as an experiment that was seen by a small percentage of users (NYT June 21 2009)

Want Your Google News To Show Up in Google Finance?

You need to include the full ticker name, prefixed by the name of its stock exchange. (SE Roundtable June 2009)

Book Seer suggests books to read.

Nice resource - simple, easy and quick to use. Great to have easy to hand at the public library enquiry desk when the question is asked. (P Bradley June 23 2009)

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The status and challenges of multi media search engine technology
25 Jun 2009 at 6:41am

future challengesAt the end of two and a half years, the EU project CHORUS concluded its work at a conference in Brussels recently. The conference focused on status and challenges of multi media search engine technology, but also addressed the challenges, gaps, commonalities, difficulties, targeted/expected impacts and success criteria related to search initiatives.

CHORUS has been a European Coordination Action which aims at creating the conditions of mutual information and cross fertilisation between the European projects dealing with Multimedia Content Search Engines. National and international initiatives have also been included.

The conference was accompanied and animated by a stand exhibition of 11 research projects participating in the CHORUS cluster and two external research projects (all in the domain of multi media search engines). The complete list of projects can be found at the end of this report or on the Conference Web site.

All Powerpoint presentations from the conference are available, as well as video of of the talks.

The conference was attended by more than 120 people from a wide range of professional backgrounds, covering private and public research institutes (various universities, INRIA, IFAAR, IDIAP, CERTH, Fraunhofer), industry (Nokia, Yahoo, Exalead, Thomson), public bodies (The European Commission, German Ministry of Economy) and national initiatives such as THESEUS and QUAERO.

Creative Commons License photo credit: david.nikonvscanon

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KPMRS helps you track your search engine rankings
23 Jun 2009 at 5:35am

Motion Blur FrozenPandia discusses the role of search engine rankings in online marketing and reviews a new tool that helps you keep track of your own results.

There used to be a time when a number one position in the search engines was considered the highway to online marketing heaven. More people used to click on the three top positions than all the others combined.

Mixing different types of results

Lately things have become slightly more complicated.

Google’s Universal Search mixes results from various databases, including regular web pages, news sites, image and video listings and blog posts.

Bing sorts results into several topic sections, encouraging searchers to scan the whole of the first search engine result page before clicking.

This means that more of the first page of results become valuable marketing property.

That doesn’t change the old saying, though: Being on page 1 for a popular search query will bring you a lot of traffic.

Personalization

Then there is the case of personalization: All search engines will give a different mix of search results to people in different geographical locations.

The search results at google.co.uk are not the same as the one found by an American searching google.com.

Search engines will even use your IP address to serve you search results tailored to your city, county or state.

If you have activated personalized search in Google, Google will also take your personal search history into account.

This means that two persons sitting in the same room may, in extreme cases, get different search results.

Search engine intelligence

That being said: There continues to be a large amount of overlap between the various versions of search engine results, especially for sites and services with a global appeal.

This means that it still makes sense to keep track of your general search engine popularity to get a feeling for how well your search engine optimization strategies are working.

Given that your local search results may vary from the ones of someone at the other site of the world, it actually makes sense to use data generated from one destination. In this way you get comparable data that can be used to measure the success of your search engine strategy over time.

KPMRS

KRMRS is an acronym for Keyword Positioning Monitoring Positioning Reporting Service. It is a new free search engine positioning tracking service that lets you compare your rankings for selected keyword phrases on Google, Yahoo, and Bing.

Unlike some web search analytics tools, they keep it very simple. Enter the query and the url of your site and click go and you get your position for the major search engines.

If you sign up for the free subscription you will be asked to list your most important queries. KPMRS then gives you a result page that lists your positions for all these keyword phrases.

You can sign up for email alerts telling you when your position has changed or one of your competitors have outranked you. You will also get a weekly report. (Go to “Settings” to select or deselect these services).

What you get

If you subscribe KPMRS will give you several options for each site:

Keyword analysis (search engine rankings for your selected queries) Page Rank (the Google page rank indicator for the home page of your site) Alexa ranking (data from the users of the Alexa toolbar, although this one didn’t seem to work when we tested it) Track back links (gives the number of pages linking back to your site. We are not sure where they get this number. The figure for pandia.com was very low, even lower than the one reported by Google. Google only reports a fraction of back-links. Yahoo gives a much more correct figure.) Social activity (probably a measure of visibility in social web sites. This function is under construction).

KPMRS does to a certain extent take geographical variation into account as it lets you search one of two data sets: US or UK search engines. The US version gave the results we asked for. The UK version reported N/A for all keyword phrases and search engines.

A lot of potential

We like the simplicity of this service and we think it has a lot of potential. It may be especially useful for those that do not have the time or skills needed to sift through all the data generated by more complex web analytics tools.

We have a few suggestions for improvement, though:

If there are missing data, as the ones for the UK and Alexa in our test, give an error message that makes sense to the user, like: “data will be available within 24 hours” or something similar. Tell how the back-link number is generated, or better: give us both Google and Yahoo data. Make the ranking results click-able: If you click on the Google rank for a particular query, KPMRS should open the relevant Google search results in a new page or frame. Avoid warnings like: “NOTE - Best viewed in Firefox and Internet Explorer!” It should work for all the most important browsers, including Safari and Opera. Add links to a FAQ page that explains to newbies what Page Rank or an Alexa ranking entail.

Click here to take KPMRS for a spin!

Creative Commons License photo credit: Mariano Kamp



Pandia Search Engine News Wrap-up June 21
21 Jun 2009 at 7:39am

SFT_google_tibet_logoHere are some of the search engine news articles we found interesting this week:

China to Google: No porn, or else

Google has acknowledged that the Chinese government asked it to disable a search feature with the goal of censoring pornography (Cnet June 19 2009)

Google’s censorship struggles continue in China

On June 4, 2009, Google.cn blocked all searches for “Tiananmen Square,” even ones not related to the massacre that took place on that date in 1989. (Cnet June 16 2009)

Google Street View Imagery Leads to Arrest

Dutch twin brothers who mugged a teenager in the northern town of Groningen were arrested after being caught on camera by a car gathering images for Google’s online photo map service (Blogoscoped June 19 2009)

Google Goes Rainbow For Gay-Related Searches

Google is once again flying rainbow colors to support gay pride celebrations (SE Land June 19 2009)

Google’s Matt Cutts on PageRank sculpting

Probably the most popular way to envision PageRank is as a flow that happens between documents across outlinks. (June 15 2009)

Does Lycos want to get back in the game?

Lycos wants to re-launch their search services pretty fast (Search Cowboys June 17 2009)

Google Fires Back At Bing, Launches “Explore Google Search”

A new Explore Google Search page. (SE Land Jun 17 2009)

Google News Hit By Spammers

Articles redirect to affiliate pages (SE Roundtable June 17 2009)

Microsoft tackles Richmond trio for ‘click fraud’

Three Richmond residents have been sued by software giant Microsoft for “perpetrating a massive ‘click fraud’ scheme.” (Richmond Review June 17 2009)

Google Germany to Erase Internal Unblurred Street View Data On Request

Google Inc. is willing to concede to German demands the company erase photos for its panoramic mapping service (Google Blogoscoped June 18 2009)

Microsoft’s Search Engine Optimization Advice for Bing

Microsoft recently published a PDF about Search Engine Optimization called Bing: New Features Relevant to Webmasters. (SE Land Jun 18 2009)

Bing Maps: A revealing discussion on Ch. 9

The Bing Maps for Enterprise, previously known as Virtual Earth, is a team of some 600, with 260 developers (Liveside.net June 18 2009)

Google adds Flash indexing with external resource loading

This means that when a SWF file loads content from some other file—whether it’s text, HTML, XML, another SWF, etc.—we can index this external content too (Google Webmaster Central June 18 2009)

Google Joins Twitter in Iran Election Buzz : Adds Persian Farsi Translation

Google has added Persian (Farsi) translation to their Google Translate tool. (SE Journal June 19 2009)

Google Flipper Is About To Jump Out Of The Water

The project is a visual way to read Google News, or to flip through it, as it were. (TechCrunch june 18 2009)

It Ain’t Over ’til the Fat Lady Bings

Bing kicked off with a bang on June 1, doubling the number of unique visitors MSN/Windows Live received on the previous day and nearly overtaking Yahoo! Search for the No. 2 spot. (Nielsen Online June 16 2009)

Google Trilogy Now Available

Infonortics Ltd., a publisher in the United Kingdom, has announced “The Google Trilogy”. Stephen E. Arnold’s three monographs (June 17 2009)

Scoopler: Social media engine

It pulls live updates from Twitter, Flickr, Digg, Delicious ‘and more’ (P Bradley June 16 2009)

What Intel Can Teach Google About the Cloud

Internet bandwidth grows at an annual rate of 50 percent, compared with compute capacity, which grows at 60 percent, meaning that over a 10-year time period, computer power grows 100X, but bandwidth grows at 57X. (Gigaom June 14 2009)

Topsy Lets You Mix Real Time in Your Search

An indexer of data from the living social Web, which includes things like blogs, twitter Digg, etc. (ResearchBuzz June 20 2009)

Google Preps Product Ads, Shows Us “What’s Here?” on Google Maps

Google product ads will feature product specific information directly in the ad such as price and product image (Google Watch June 20 2009)

Google Squared - great idea, but…

In practice, once the excited searcher deviates from the carefully chosen examples Google offers things fall to pieces very quickly. (P Bradley June 20 2009)

Hunch - a decision search engine that works

“. I dutifully answered the questions (didn’t take long, no more than a couple of minutes) and then Hunch told me that it knew enough about me to start being helpful.” (P Bradley June 19 2009)

Iranian Election Scandal Forces Facebook, Google to Translate Persian

Google and Facebook have set the blogosphere afire with breathy promises of adding the Persian language, Farsi, to their list of translation services. (Google Watch June 18 2009)

New Features on Google Books

Google adds embedding, thumbnail view and makes it easier to see exactly where your search term appears within the book (Inside Google Book Search June 18 2009)

Secrets of a nimble giant - Brin on Google

How does a company with 20,000 staff manage to keep innovating? (Guardian June 17 2009)

Steve Ballmer admits Microsoft’s biggest mistake

“I would probably say I would start sooner on search” (TG Daily June 18 2009)

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Ask.com and Ask Jeeves launch database of 300 million answers and questions
21 Jun 2009 at 6:25am

Ask logoAsk and Ask Jeeves go back to basics and launch an enlarged question and answer database that allows for natural language search queries.

Those who have followed Ask.com AKA Ask Jeeves since 1996, know that it started out as a natural language query search engine. The idea was that you should be able to enter a regular question in the search box and get a sensible reply in return.

Originally: a human powered Q and A directory

Given that computers are pretty stupid beasts at best, Ask Jeeves used human manpower to generate a database for the most common questions and answers.

In that way the search engine was more like a human edited directory than an automatically generated search engine.

Adding keyword search

They did add results generated by a regular search engine, though, and in 2001 they acquired the Teoma search engine, switching the focus over to more traditional keyword searching.

Now, however, Ask seems to revive its old belief in natural language queries.

Back to basics

This week Ask.com unveiled its proprietary database of 300 million Q&A pairs for consumers in the United States and United Kingdom.

This time, however, they are not using their own editors to match questions and web pages. Instead they crawl and index questions and answers from different sources across the web.

Ask then makes use of a so-called semantic search technology (a technology that analyzes the meaning of sentences) to cluster, rephrase and determine the relevance of answers.

The result is, according to Ask, “a Q&A database that is fine-tuned to give consumers the best answer, the first time, every time through streamlined, localized, concise results to their questions.”

It should be noted that this “answer farm” was originally launched last year but that this year’s versions has tripled the number of Q and A’s.

The answers are mixed in with more regular search results in Ask’s default web search option.

Searchers asks Ask questions

Ask refers to research by comScore which apparently shows that consumers enter search queries on Ask.com in the form of a question three times more than on any other major search engine.

Ask’s reputation of being a natural language search engine apparently lingers on, and the company has decided to take advantage of that

You can limit your search to the 300 million Q&A pairings database by clicking on the “Lots of Answers” link on the homepage of Ask.com or AskJeeves.co.uk

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Social networking for Internet marketers
18 Jun 2009 at 6:57am

social networkingPickySite is a brand new social networking site for webmasters, internet marketers, web designers, web developers, and SEO experts. Along with PickySite’s editors, they write group and individual blogs and communicate with other members sharing the same goals.

How it works

On PickySite you can start your own personal group, or corporate blog and share information, links, and photos. You can also start conversations around posts, or show that you like someone’s article by posting comments or voting on the post. The most interesting or important articles will make it to the homepage of PickySite.

Most of the users of PickySite are Web professionals. Consequently, the website could prove to present valuable resource. Currently, blogs cover 35 topics, such as:

Web design Web development SEO Pay per click Social media Link building Affiliate marketing Email marketing Web analytics Hosting Site audit Video SEO

Sink or swim?

If PickySite manages to gather sufficient users, it will provide opportunities to share your ideas and knowledge, find partners and develop your relationships. It might aslo provide companies with a way to grow their brand, build their reputation, market the products, and interact with clients.

However, PickySite is targeting a very competitive niche. Webmaster World has provided first class news sharing and discussions for Web professionals for more than decade. Search Engine Land has a thriving community for SEO professionals called Sphinn.

PickySite has a wider target group and this might attract the DIY crowd who do their own web design, SEO and affiliate marketing. At the moment of writing, though, the 76 members do not make for a bustling community.

Here’s a list of search engine and SEO discussion forums and social networks.

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Protesting Iranians use search engine Yauba to ensure privacy
17 Jun 2009 at 4:22am

protests in TehranIt is widely known that dissidents in China have had their blogs deleted and in at least one case a major search engine (Yahoo) have contributed to the arrest of a Chinese journalist. This, along with the Iranian regime’s poor track record when it comes to human rights, is why many Iranian protesters use the a search engine that guarantees search privacy.

Ahmed Hossain, CIO of Yauba, tells Pandia: “Our traffic from Iran has jumped 300% over the past several days, as many of them are using the Yauba Search Engine and the anonymity proxy filter to access blocked sites and get news from foreign sources.”

Search and privacy

After pressure from the EU commission, Google last September reduced the period the search engine stores personal data in its logs from 18 to 9 months.

The metasearch engine Ixquick used to store IP addresses for 48 hours. Now they don’t store IP addresses at all.

Hossain explains that Yauba goes even further: “We are the only search engine that offers 3 levels of privacy protection for our users:

We use no cookies We do not store any of our users’ search (or any other personally identifiable) information We provide our users the ability to visit third party sites with the same level of privacy protection”

More information about Yauba. Reporters Without Borders on repression in Iran.

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Better search for life science, health science and chemistry at Science Direct
16 Jun 2009 at 6:18am

ChemistryElsevier and NextBio recently signed a partnership to enrich ScienceDirect content. The hope is that this will accelerate life science, health science and chemistry research.

NextBio provides a platform that enables life science researchers to search, discover, and share knowledge within public and proprietary data. Information from NextBio will now be used to enrich the content of ScienceDirect.

“Combining the depth of our search and discovery capabilities, and our unique content with the breath of the ScienceDirect platform will create new opportunities for Life Science, Health Science and Chemistry researchers to quickly gain access to the most current and comprehensive insight in their field,” says Saeid Akhtari, co-founder, president and chief executive officer, of NextBio.

The new enhancement will become available on ScienceDirect and accessible by subscribed users in summer 2009.

Science Direct

Elsevier’s ScienceDirect contains over a quarter of the world’s full text scientific, technical and medical peer-reviewed articles. The full-text collection covers titles from the important scientific literature including The Lancet, Cell and Tetrahedron.

ScienceDirect covers over 2,500 journals published by Elsevier and dynamic linking to journals from approximately 2,000 scientific, technical and medical publishers through CrossRef. These are interlinked with major online reference works and handbooks.

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Separate shopping sites from info sites in your search results
15 Jun 2009 at 9:48am

duck duck goIf you search the web for information on almost any subject, your search results on Yahoo and Google will be littered with shopping info. Start-up search engine Duck Duck Go now separates shopping sites from information sites in your search results.

After entering a search, you click one of three new search buttons. These buttons produce normal results, mostly info sites, or mostly shopping sites respectively.

This solves a common problem, as many people have trouble finding real information about topics that have lots of shopping results. So instead of struggling to come up with a search phrase that will produce the right results, you just choose the right button.

Duck Duck Go has uncluttered and appealing user interface, which is easy to grasp even with three search buttons. The search results are equally easy on the eye and easy to navigate.

You might also want to check out these articles: New search engine Duck Duck Go has less spam and more content How to block 44 million spam domains

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Bing Optimization
This article deals with the differences in the algorithms used by Bing and Google.

Top 10 SEO Mistakes
List of the 10 most common SEO Mistakes

Choosing SEO as Your Career
The article deals with the advantages and disadvantages of choosing SEO as your career.

How to get Traffic from Social Bookmarking sites
This article explains how to harness the power of social bookmarking in order to reach the front page off major social bookmarking sites like Digg, Netscape, StumbleUpon, Reddit etc. and drive a lot of traffic to your site.

Choosing a SEO Company
This article explains how to select a SEO company and it includes advice on important points to watch for when making the decision whether to choose a particular company or not.

Keyword Difficulty
This article focuses on one often forgotten aspect of keyword selection, namely how difficult it would be to top the results for a particular keyword. The article also gives ideas what to do when all your keywords seem to be occupied by your competitors.

Optimizing for MSN
This article explains the different approach for optimizing for MSN, in comparison to optimizing for Google and Yahoo!. The factors that are of primary importance for MSN SEO - keywords and metatags - are described in detail.

Web Directories and Specialized Search Engines
This article gives ideas of some of the Google/Yahoo alternative for getting popular on the Web - namely submitting to Web directories and specialized search engines. The article explains in brief what is good about Web directories and specialized search engines and what their limitations are.

Importance of Sitemaps
This article explains what sitemaps are, why use them, how to generate a sitemap and submit it to Google and the other search engines.

How to Build Backlinks
This article concentrates on how to build backlinks in a natural way or via different programs and forums. The article also mentions some of the dangerous practices in building backlinks and strongly recommends to avoid them under all circumstances.

Reader Rescue: Why does advice from SEO experts conflict?
25 Feb 2008 at 5:10am
Frequently Asked QuestionsToday's question is from Aaron, who writes: Hi Kalena SiteProNews recently featured your Article, SEO Basics in 45 Minutes. I was just wondering if you really agree with all that Jill Whalen is saying about SEO? A lot of this data conflicts with other top SEO experts. I listen to Michael Campbell, the founder of InternetMarketingSecrets.com and he says the opposite. I also bought the ebook The Unfair Advantage and again it conflicts with the Myths about SEO written by Jill Whalen. So who is right? Just thought it was interesting how these methods conflict. - Aaron Hello Aaron I personally agree with Jill on about 98% of the information. But SEO is not an exact science and so there will always be people who find different results or who have success with different methodologies to varying degrees. Apart from the basic SEO methods that vary from person to person, so much depends on a site's URL, content, products and services, competition, regional location in terms of SEO results and search rankings. So it's very difficult to pinpoint exactly what aspects of a site's SEO implementation has the most impact. You don't say exactly how those ebooks conflict with Jill's myths, but I'm betting they don't really conflict at all, but only seem to conflict because the approaches are different. Regardless, thanks for your input! Kalena Got a web site problem? A question about search engines? Email me via kjordan[at]sitepronews.com with "Reader Rescue" in your subject line and I'll do my best to answer it here.

Webstock: Good Web Design Ain't Easy
18 Feb 2008 at 5:02am
Webstock 08Jason Santa Maria is a graphic designer from New York. He currently works as Creative Director for Happy Cog Studios and Art Director for A List Apart Magazine. Ever the design obsessif, Jason is known to take drunken arguments to fisticuffs over such frivolities as kerning and white space. Jason started his Webstock presentation by changing his subject entirely. He originally wanted to talk about how to use grids and tyopography etc but realized he had to start with storytelling - storytelling with a plan. He decided that a better title for his talk was Design for Communication. How does a design tell a story? Jason explained that we first look at images for the narrative and thread of a story because we can't read the text. This is called graphic resonance. So the designer IS the narrator. Magazines combine the imagery with the text really well e.g. Wired magazine. Jason explains that the design differs for the story being told. Magazines set the tone for what you're going to read with design and images. When stories are converted to an online format, things change. The tone changes. The impact changes. The meaning changes. For example, a Wired article looks really boring on the web site compared to the magazine version. Stories online are being distilled down to content. Why isn't the design on the web? Where is it? "Design can't NOT communicate" said David Carson of his Helvetica design. Every line, every pixel, every absence of pixel is communicating something. Our stories are lacking, says Jason, where's the passion? Jason made this point by showing a slide of 15 different web layouts. Speech bubble logos and web layouts are all doing the same thing, looking the same. Why are we plagued by the sameness? Most web designers aren't designers at all, he says. Should we just design harder? We don't have the limited typefaces we used to have. We only have constraints. So why aren't we using our options? We all start with a blank canvas so why don't our designs look that good? It's the nature of the medium that is separating the print designs from the web designs. We define good web design by our view of what makes good print design. On the metaphorical page, Jason says there is an urgent need for communication based upon precision and clarity. These aren't new problems but old problems requiring new solutions. We should change the way we think about a page or what a page actually is. Contraints of the web page include: -> there are no limitations or definitions to how big a page can be -> we can only see a small portion of a web page, unlike a book -> everything needs to be on one page -> we have a much shorter time to capture the audience Online, you can change things like navigation. The user and the author can change the way they publish and read the content. Online you can't grasp how much information there is to read or how much time it will take to grasp the content. However a newspaper or a book has a finite amount of information that you can absorb at a glance. The golden ratio in the design field (1.6180) is found so often in nature and used as a design principal - the rule of thirds. But these don't apply online because the web runs on a single fixed dimension (or on user defined or content defined space). You can't look at design online through the lens of print because we are dealing with a different medium. Jason gives the example of the book of short stories No-one Belongs Here More Than You by Miranda July. To promote her book, Miranda created a linear web design which completely captivates the interest of the user because it is such an unusual technique. Fray is a new type of interactive story telling site where the design/graphic of the site takes over the narrative. Jason says this is a simple, subtle and clever way to use web design. He recommends the book Principles of Beautiful Web Design by Jason Beaird as a source of inspiration. Images are written with light, Jason says. Innovation makes new information available to the masses. Most stuff on the web is a bit like the first Model T Ford. You can have any color you like, provided it's black. Well, it's time to start looking for new colors, he says. Until now, design for the web has been driven by technology rather than by the masses. Jason thinks that the form of web design should be driven by the story you're trying to tell and he thinks we need to separate the design from the CMS. We're all capable of telling a story and we don't need a design degree to do this. Find inspiration offline in magazines, books and history. Turn your web site into a story.

Webstock: Usability for Evil
14 Feb 2008 at 8:28pm
Webstock 08Amy Hoy calls herself a user interface nerd designer writer educator programmer photographer extraordinary. As half of Washington DC based consulting firm Hyphenated People, she gets to help cool companies on the web every day and thinks that's just the best job ever. Amy's t-shirt sets the scene for her Webstock presentation: "It's fun to use learning for evil". By evil, Amy is sarcastically referring to companies that manipulate people's subconscious weaknesses to make money. So how do you use usability science for evil? Science is agnostic and can be used as a tool. You can use science to get people to do what you want. Amy gave the example of Stanford using persuasive technology to do evil. Amy sums up their tagline as "Using computers to get people to do things you want them to do". Using technology to create behavior change, compliance, motivation, attitude change, change in world views. Jakob Nielsen tries to persuade people to purchase Paco Underhill's book by saying: "You must teach your children to recognize this new class of manipulation". Yay, says Amy, Jakob Nielson is one of us! He advocates using technology to create money and be evil! The pioneers of evil are people in advertising and public relations. Ads are evil because they are manipulative and depicting a world that doesn't exist. Branding has been researched thoroughly. Amy showed an ad from the war years. It said: "When you ride alone, you ride with Hitler. Join a car sharing club today!" and showed an outline of Hitler next to a man driving a car. We call this Nazi propaganda but it is really no different from regular advertising because it is manipulating reality.War propaganda poster Shopping malls are evil. Copy them! says Amy. They are deliberately designed to be confusing and things are placed in very inconvenient places, especially exits. Research has shown that the longer you keep people in shopping malls, the more likely they are to buy something. Shopping mall designers know things like you will almost always turn right when you enter a mall. Paco Underhill is responsible for much of this. His book "Why We Buy - The Science of Shopping" and the sequel "The Call of the Mall" had more impact on modern shopping malls than any other research. He actually created the term retail science and his books are an excellent guide for the "would be" evil doer. Douglas Rushkoff's book "Coercion - Why we listen to what "they" say" is another excellent manual for the would-be evil doer. So how do we apply this to our online business model? Amy says there are 5 types of evil we can forge with this knowledge: 1) Emotional Priming This sets the subconscious scene for specific response: scents, faces, babies, danger, sex. These are emotional triggers which you can use online. Scent is not a subtle technique. In shopping malls and grocery stores, they pipe smells to the entrance doors to get you to associate sweet smells with shopping. In this way, people's perception of loss is reduced. War propaganda is a great example of manipulative, effective evil. Pictures of children and babies are emotionally priming. Danger prompts an immediate response it makes the heart beat faster because your body can't tell the difference between a gun and a gun image before it reaches conscious processing. By using danger as an emotional prompt, people will pay more attention to your data without realizing it. GoDaddy uses sex as an advertising technique. They show a pretty model with the logo is across her chest, even though her chest is covered. Total porn is not required for the sex technique to be effective. A nude image would be less effective because it would be too distracting. Pictures, logos etc are more effective if on the left, because of right-brain processing. 2) Hijacking the Hindbrain Amy says know the brain, use the brain, fear, risk, reward competition scarcity social writing. Use empathy, loss/rewards, competition and social wiring to your advantage when designing your web pages. For example, HURRY! Supplies limited. Act now. Don't be the last on your block. It's a very common techniques, but very manipulative and effective. Create empathy. It's easier than you think. When you see someone waving their arms, the neurons of the brain responsible for waving your own arms are firing, even while you're not physically doing the action. Same with words, images and photos and video - neurons respond as a mirror, so reading words or viewing an image will affect your brain. Example: "YES! Add this to my order" is a big green button on GoDaddy.com. Another is "STOP, You've found a great domain!". Paco Underhill suggests messing things up a bit to prove that other customers have already bought. You can do this online. The Walmart door greeter is there because research has shown that people buy more by interacting with store staff. On the Web - people use this all the time. Flickr says "Hola! Now you know how to speak Spanish!" and it also says "Hi - you've got 42 messages". Interaction creates incentive! 3) Tricks of Perception You can be effective by tickling failures of human perception; of value, time, quantity, cost and desirability. For example, the "closing down sale" stores have when they're not closing down at all. Amy says if you compare a shopping mall layout to Amazon.com you'll see the layout is similar. You can't escape from the site easily. Links lead to more and more and more links. It's hard to get out. Even if you cancel your order, you get a page stating "Your order has been cancelled. Continue Shopping!". In Amazon, they don't show you what's in your cart unless you manually choose to view it. This is not an accident, Amazon does this to keep you shopping. The DealDotCom principal is also a good one - to get 1 product in 1 day at a 1 off discount price. The scarcity issue is effective as it creates desire. 4) Exploiting Patterns of Use Brains are the ultimate creatures of habit, says Amy. If you make things familiar, they will act. So: - make it big - make it green - make it easy to click Use interrupt marketing, for example big buttons for add-on insurance in Internet banking. Upsell, give people a second chance to buy. Are you SURE you don't want to buy this cheap product? 5) Misleading Memory Memory is extremely subjective but it always feels real. We can use affective change, backward framing, beginnings and endings. We often believe things we convince ourselves happened when we "know" they didn't. Use this knowledge in your site design and narrative. Appeal to the audience and create enjoyable memories and associations for them. We know a lot about usability but with this knowledge comes power. Use it for good and not evil. You should take responsibility for this esoteric knowledge. Amy says, don't get too evil. Do it for the kids!

Webstock: Separating the SEO Myths from Reality
13 Feb 2008 at 6:24pm
As most people who read this blog will know, Jill Whalen is a pioneer in search engine optimization. Nicknamed the First Lady of Search, Jill founded the site HighRankings.com in 1995. In her presentation for Webstock, Jill diffused some of the most common SEO myths, including: 1) PPC ads will help organic rankings. Wrong. 2) PPC ads will hurt organic rankings. Wrong again! 3) you must have a keyword-rich domain. Nope. 4) you must have keyword-rich page URLs. No need. 5) heading tags are necessary (H1, H2 etc.). Not at all. 6) the keywords in your meta keywords tag need to be included in your page content. Jill says that it's actually better to use the keyword tag to include misspellings and other keyword varieties that you don't have in the visible text on your pages. 7) using keywords in comment tags will hurt your rankings. 8 ) page copy must be a certain # of words. Jill actually made up the 250 word limit a few years ago and it's stuck, but there is really no set limit to please search engines. 9) that you need to bold/italicize your target keywords within the page. No point. 10) that you must use a specific keyword density. No. Jill says that keyword density tools are ridiculous! 11) that you must optimize a page for a single keyword or phrase per page. Waste! Instead, try to optimize each page for 3-5 phrases that are related, so that your copy reads better than repeating one phrase over and over. 12) that you need to optimize for the long-tail searches. You don't generally need to optimize for these - engines will find them on their own. 13) duplicate content will get your site penalized. There is not a penalty as such, but engines will filter out duplicates in lieu of the original copy (or what they think is the original). 14) your HTML code must validate to W3C. Not true. Google doesn't even validate! 15) your navigation must be text links not images. Surprisingly, graphical navigation is fine as long as you use ALT tags. 16) you can't use Flash. It's fine to use Flash, as long as it is one element of your page, not a complete Flash site. 17) certain design techniques are black hat. Myth. For example, Javascript code is legitimate, not just used by black hats. 18) that Google's link: command is accurate. It's not a useful tool. Use Google Webmaster Tools or the Yahoo link command instead. 19) that reciprocal links won't count. From the right site, reciprocal links are fine, even very helpful. 20) that pages are ranked in PageRank order in search results. They're not. Google Toolbar PageRank is not accurate anyway so ignore it. 21) you must be in DMOZ or Yahoo Directory to get good GG rankings. It's just not true. Jill says the Yahoo Directory is not worth the money these days. 22) that you need to submit URLs to engines. Provided you have a link to your site, you will be indexed. 23) that you need a Google Sitemap. This is not needed for the average site. It won't change your site rank. 24) that you need to update your site frequently. Not necessary. 25) frequent spidering helps rankings. Not true! 26) that you need multiple sites. Won't help in the engines and creates more maintenance work. 27) that you need doorway pages. That's so 1995! 28) that a #1 ranking will always lead to more traffic/sales. The good rankings need to be for keywords and phrases that people are actually searching for. 29) that an SEO company can place pages in certain positions. Not possible, unless they're using PPC or sponsored spots. 30) that your rankings will tank if you stop paying the company. Rubbish! 31) that they have a "proprietary method" of SEO. They're lying. 32) that they have a "special relationship" with Google. They're still lying. Google has no relationships with organic SEO companies that Jill is aware of. 33) that they can increase your rankings without doing any on-page work. Run away! So you should keep these myths top of mind when designing and SEOing your site. It may be because I have an SEO bias, but I've watched four sessions from Webstock today so far and Jill's presentation was by far the best. It was concise but covered all the important aspects and it was delivered confidently. I even learned a few things. The audience clearly enjoyed it as they paid close attention and a few attendees approached Jill after the session to ask questions and say thanks, always a good sign. Great stuff!

Get Inspired
13 Feb 2008 at 3:07pm
Recently I discovered a website http://www.ted.com that I felt compelled to share with you. The Ted website presents "inspired talks by the world's greatest thinkers and doers." The site presents videos of fascinating people talking about their particular area of expertise ranging from Malcolm Gladwell, author of 'The Tipping Point' and 'Blink' to J.J. Abrams, creator of the hit television show 'Lost.' I was particularly fascinated by the talk of Dr. Vilayanur Ramachchandran on how the brain processes information. This site is definitely worth a visit from anyone interested in how things work. It also illustrates the power of video on the Web for the exact same material presented in text would fail to inspire and fascinate like the videos do. Jerry Bader, Senior Partner MRPwebmedia http://www.mrpwebmedia.com/ads info@mrpwebmedia.com

Live blogging from Webstock this week
11 Feb 2008 at 5:22pm
I’m flying up to Wellington tomorrow for Webstock 2008 - New Zealand’s premier web conference. This will be my first Webstock and I’m absolutely thrilled to be going as I’ve heard great things from previous participants and the program rocks! I’m hoping to do some live blogging of the sessions on this blog, but it all depends how dependable the WiFi connections are at the venue and in my hotel room. A highlight of the Conference for me will be to finally meet Jill Whalen in person, after nearly 8 years of communicating online. Jill is giving a workshop and a conference session but we hope to hang out and maybe catch a meal together at some stage. Another highlight will be Kathy Sierra’s presentation which will close the conference. Watch this space for updates and conference coverage!

Microsoft offers 45 billion for Yahoo!
4 Feb 2008 at 2:53pm
Google may finally have a serious rival by the end of the year. News broke on the weekend that Microsoft has offered to purchase Yahoo! for $31 per share, representing a total investment of around $45 billion. The deal is a good one - the share price they are offering is 62 percent above the closing price of Yahoo! common stock on Jan. 31, 2008, indicating just how serious Microsoft are about the acquisition. If it goes ahead, the resulting "Microhoo" will be a huge threat to Google's current market dominance. Based on the detailed data already available, my guess is that this deal has been in the pipeline for some months already with Microsoft and Yahoo involved in secret negotiations. In their press release about the deal, Microsoft management have already outlined how they envisage the new company operating: "The combination will create a more efficient company with synergies in four areas: scale economics driven by audience critical mass and increased value for advertisers; combined engineering talent to accelerate innovation; operational efficiencies through elimination of redundant cost; and the ability to innovate in emerging user experiences such as video and mobile. Microsoft believes these four areas will generate at least $1 billion in annual synergy for the combined entity. Microsoft has developed a plan and process that will include the employees of both companies to focus on the integration of the combined business. Microsoft intends to offer significant retention packages to Yahoo! engineers, key leaders and employees across all disciplines. Microsoft believes this proposed combination would receive all necessary regulatory approvals..." If Yahoo! accept the offer, the transaction is expected to be completed during the second half of 2008.

Hollywood Writers Strike Creates Web-video Opportunities
15 Jan 2008 at 11:33am
Bloomberg.com's Mike Ramsey reports that the Hollywood writers' strike is pushing Chrysler to shift advertising from television to the Internet. As I predicted when the strike began, big advertisers are beginning to see the advantages of Web-video over the fading effectiveness of television. Despite this move by big advertisers, the opportunities for smaller companies to take advantage of Web-video are greater than ever since corporations still don't get it: for the most part big advertisers are merely taking their 15 and 30-second spots and placing them on the Web instead of creating more meaningful long-form presentations and commercials. Even major corporations like Kleenex that have developed excellent Web-video campaigns still seem to lack an innate understanding of the asset they created in the "let it out" campaign as they have re-edited the Web-video for television destroying, for the most part, the memorable emotional impact of the marketing message delivered in their Web-video campaign.

Google Grants Free Advertising to Non-Profits
6 Jan 2008 at 7:37am
You learn something new every day. Today I learned that Google provides free AdWords advertising to non-profit organizations via a scheme called Google Grants (Beta). I knew that default ads for charities and other non-profit organisations are shown to searchers when there are no suitable contextual AdWords ads available, but I thought these were largely selected at random by Google staff. I know now that the organizations displayed have actually qualified via the Google Grants scheme. Here's an extract from the Grants page: The Google Grants program supports organizations sharing our philosophy of community service to help the world in areas such as science and technology, education, global public health, the environment, youth advocacy, and the arts. Designed for 501(c)(3) non-profit organizations, Google Grants is a unique in-kind advertising program. It harnesses the power of our flagship advertising product, Google AdWords, to non-profits seeking to inform and engage their constituents online. Google Grants has awarded AdWords advertising to hundreds of non-profit groups whose missions range from animal welfare to literacy, from supporting homeless children to promoting HIV education. Google Grant recipients use their award of free AdWords advertising on Google.com to raise awareness and increase traffic. I found out about Google Grants via a thread on crea8asite's new Non Profits on the Web forum. Organizations can apply for a Grant online, but they must have current 501(c)(3) status as assigned by the Internal Revenue Service to be considered eligible and they cannot already be an AdWords advertiser. A Google Grants committee consisting of Google employees is responsible for selecting award recipients. Each organization awarded a Google Grant receives at least three months of in-kind advertising. Interested organizations can learn more and apply online here.

If Anti-Trust Laws Forced Google to Break Up
31 Dec 2007 at 12:02am
Search commentator Danny Sullivan has a very active imagination, no doubt due in part to his love for science fiction. But Danny's latest article, although fictional, has a scary ring of truth about it. Deconstructing Google is set in 2010 and is Danny's view of what life would be like if anti-trust laws forced Google to break up. Here's an extract: "The Search Engine Reform Act of 2009 (SERA) had a fundamental principle that companies with business models around being guides to the web -- regardless of the technology or human effort involved to create those guides -- were forbidden from also owning content that might be listed in those guides... " So now it's 2010 and Google has had to break into smaller companies to comply with new and existing anti-trust laws. The main company name Google has been kept, but only search properties are owned by the brand. Google has been forbidden from brokering ads, so all non-search activity and products have been spun off under new companies, with advertising spun off under the brand AdSense. YouTube has also been spun off into it's own company: "Google itself decided that the "Apps" part of the "Search, Ads & Apps" company really needed to be on its own. The new company name [Cloud] came from the idea of people no longer having a physical desktop or computer, with data linked to one physical point, but rather with their applications and information residing in a "cloud" of computers, accessible from anywhere the internet could reach. At its core was Cloud Office, the Microsoft Office-rival that Google had long denied building but nonetheless developed along the way. Word processing, spreadsheets, presentation software, a database, 3-D modeling, photo management and hosting and video hosting were just some of the things rolled into it." The Internet Advertising Reform Act of 2009 struck a shocking blow to AdSense because it included a provision that required anyone serving as an ad broker to reveal the precise earnings made from transactions. As a result, those placing AdSense ads now understand the huge cut AdSense was taking and publishers finally learned exactly how much Google was keeping for itself. Fascinating stuff! You can bet this will make senior management at the Googleplex shudder.

Reader Rescue: How can I find a Search Engine Optimizer who I can hire that i...
29 Dec 2007 at 7:11pm
Frequently Asked QuestionsToday's question is from Kurt, who writes: Hello Kalena, How can I find a Search Engine Optimizer who I can hire that is reputable? So many seem to be very responsive and good at taking my money but that’s about as far as the good service goes. What do I look for? Thanks, in advance, Kurt Hello Kurt There are plenty of reputable SEOs available, but you have to know where to look. I recommend using SEO Consultants as a good starting point, because members are reviewed to ensure they meet a certain level of ethical and professional standards before they are listed. The following articles also provide some good questions to ask potential SEOs before hiring: - Hiring an SEO Consultant - How to Choose a Search Engine Optimization Company If you'll allow me to swap hats for a minute, I should also mention that we have a lot of talented students and graduates at Search Engine College just aching to work on new projects to gain experience in the field. So Kurt, if you don't mind having students or graduates work on your site either for low cost or on a volunteer basis, you can create a free user account on the SEC Jobs Forum and post your project details. Many industry professionals also read this blog, so they can possibly comment on this post if they are interested in helping you out. Good luck! Kalena Got a web site problem? A question about search engines? Email me via kjordan[at]sitepronews.com with "Reader Rescue" in your subject line and I'll do my best to answer it here.

Is Your Web Site Optimized for the Christmas Rush?
18 Dec 2007 at 5:15am
KalenaIt's a well-known fact that a LOT of people leave their online Christmas shopping until the last minute. You can take advantage of this by ensuring your web site is ready for that influx of sales. In her post Holiday Cash: 50+ Ways to Optimize Your Website for Chirstmas Conversions, Jessica Hupp suggests a number of ways you can get your site ready for the Christmas rush. Here are some of the important points I took away from the article: --> Remember that many persons buying at this time of year are not Web savvy. Assume all your site visitors are like your computer illiterate 72 year old Great Aunt Betty and make your buying process super simple. --> Check EVERYTHING twice. Run a test purchase through your site, check for broken links, spelling errors and accurate product descriptions. Ask someone unfamiliar with your site to test out your shopping cart. --> Use unique landing pages for each product you are selling. Provide detailed descriptions, prices and images of the product and a very clear "BUY NOW" link above the fold. To prevent cart abandonment, make sure your customer can reach this product page from within the shopping cart in case they need to clarify size/color/model. --> Persons shopping during the Christmas rush are usually in a hurry. Show customers where they are in the purchase process and how many steps they have to go. Make it easy for them to change or add items in their shopping cart. --> Make it easy for customers to contact you before, during and after their purchase. Put your Live Help button, toll-free number and other contact details above the fold on every page, including the shopping cart pages. --> Upsell related products in the checkout stage by giving customers logical suggestions for cart additions related to the product they are in the process of purchasing. Alternatively, offer them something for nothing, such as complimentary gift wrapping, or a free gift as an incentive to complete the purchase. --> Use a service such as Second Bite to chase up customers who abandon your site before completing a purchase. --> Using your site analytics software, track your sales closely and study the navigation paths leading to a purchase or a cart abandonment so you can tweak your site based on what's working and what isn't. Is YOUR site ready for the Christmas rush?

Reader Rescue - Why hasn't Google indexed my new site?
12 Dec 2007 at 6:20am
Frequently Asked QuestionsToday's question is from Rob, who writes: Hi Kalena My site is just a few weeks old. I was initially indexed and 49 of my 81 pages were indexed. I was Page 1 for 31 of these pages for my targeted KWs. Then, in the last week, I've dropped steadily and now only have 8 pages indexed! What's going on? Any advice would be appreciated. This is costing my business MAJOR money. I originally had AtlantaGolfRealty.com at one hosting company. Their speed performance and uptime was so crappy I had to move my site to a new host. At the same time, I decided it's a good time to SEO for the future AND AtlantaGolfRealty as a URL was a tick confining. There's a % of prospects that would surf elsewhere if they thought I specialized in Golf Course properties. So, I thought, good timing - I'll change hosts and URLs at the same time. So: I got the new host and URL (north-atlanta-real-estate.com) and moved over my site, renaming things where necessary, etc. I then took down the AGR files, then moved the URL it to my new host and parked it. Now it points to the new URL and even the sub-pages work on the tail end of AGR.com. Pretty slick I thought. Nobody referencing the old AGR site will miss a beat. But. I think I've set up a duplicate content problem since Google still had AGR fully cached, and maybe this is why I'm getting whacked by Google. Check out the URLs, how AGR behaves as it's parked and let me know what your thoughts are. I also have ATL4U.net parked in the same way. Maybe Google thinks there are three sites that are duplicated. Thanks for any assistance. Regards, Rob Hi Rob Google's pretty good at detecting what is duplicate content and what isn't, so I wouldn't worry too much about that. Besides, I see that all your domains now lead to a different site: realtorsgeorgia.com via your parking set-up, although this site isn't cached yet. In terms of your lost rankings, what you should have done was left your old site up for a month or two and used 301 redirects to direct traffic to the pages on the new URL. This would've given Googlebot time to index the 301s and find all your new pages and then gradually remove the old versions from their index. Google actually recommends using 301s to move a site to a new domain. The way you've done it has confused Googlebot (I see some pages on your old domain are still cached) and also probably wiped any rankings you'd built up on your old site. New sites are isolated from the Google index until they have aged accordingly, so it is unlikely your new site will perform well in the Google search results until the aging delay is over. This is to prevent spammers from buying up new or used domains with existing link popularity and rankings and then taking advantage of Google's algorithm to manipulate the SERPs. Provided you have created and submitted a detailed site-map to Google with all your new pages listed, your site should eventually be indexed, cached and ranked again. While you wait, I suggest you work on building up your backward links and encourage any sites linking to your old domain to update their links. Got a web site problem? A question about search engines? Email me via kjordan[at]sitepronews.com with "Reader Rescue" in your subject line and I'll do my best to answer it here.

SES & Pubcon: Dwindling Interest?
9 Dec 2007 at 1:49pm
Too many conferences, too little interest? Attendance and exhibitors seemed to be down at Pubcon last week in Las Vegas in comparison to the previous year and rumor had it that SES in Chicago wasn't that heavily attended either. Both conferences fell in the same week so attendees may have been torn between which one to attend but even if all of them had attended one show, the numbers still wouldn't have been impressive. More and more, these conferences seem to be a place for industry insiders and wannabes to hang out and swap stories. A note to the organizers: There are millions of webmasters and site owners out there and a goodly number in both Chicago and Las Vegas. Maybe a little local city promotion might help boost those attendance numbers. I've seen bingo halls with more people.

Google Comes Last in Global Accountability Study
5 Dec 2007 at 7:41am
A study of the world's most powerful organizations by One World Trust has rated Google as the least most accountable of the 10 Transnational corporations included. The 2007 Global Accountability Report assesses thirty of the world's most powerful organizations from intergovernmental, non-governmental, and corporate sectors. The Report analyzes each organization's capabilities according to the four dimensions of accountability as defined by the Global Accountability Framework: transparency, participation, evaluation, and complaint and response mechanisms. With a 2006 Net income of $3.25 billion, Google scored 0 percent for transparency, 0 percent for environmental and social impact evaluation and 17 percent for overall accountability. Key comments from the report include: "Google does not make any commitments to operating in an open and transparent manner" and "Google does not make any commitments to evaluate its environmental or social impact, nor does it have any management systems to support or oversee such evaluations". It should be noted that Google did not formally engage with the research process for this report.

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